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Smart Communications
  • Platform
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    The Conversation CloudTM

    The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.

    Explore the Platform
    Key Capabilities
    Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
    • Collect icon. Collect icon hover.
      Collect
    • Communicate icon. Communicate icon hover.
      Communicate
    • Collaborate icon. Collaborate icon hover.
      Collaborate
    • Coordinate icon. Coordinate icon hover.
      Coordinate
    • Integration icon. Integration icon hover.
      Integration
    • Intelligent icon. Intelligence icon hover.
      Intelligence
    Product.
    Deliver SMARTER Conversations in the Cloud

    Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.

    Learn More
  • Products
    Products
    Learn more about our core products.
    • SMARTCOMM
      SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
    • SmartIQ
      SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
    • SmartDX
      SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
  • Industries
    Industries
    Making customer conversations SMARTER when it matters most
    • FS icon hover. Financial Services icon active.
      Financial Services
      Engage in faster, frictionless financial Interactions.
      Financial Services
      Engage in faster, frictionless financial Interactions.
      • Digital Lending
        Digital lending and credit services solutions
      • Digital Wealth Management
        Wealth and financial asset management solutions
    • Insurance icon. Insurance icon active.
      Insurance
      Enable secure, scalable, business-driven policyholder engagement.
      Insurance
      Enable secure, scalable, business-driven policyholder engagement.
      • Digital P&C Claims
        P&C insurance claims solutions
    • Healthcare Partners. Healthcare Partners icon active.
      Healthcare Payer
      Transform the healthcare experience with digital and interactive conversations.
      Healthcare Payer
      Transform the healthcare experience with digital and interactive conversations.
      • Healthcare Payer Enrollment Solutions
        A pure cloud solution for healthcare enrollment
    • Healthcare Provider icon. Healthcare provider icon active.
      Healthcare Provider
      Accelerate omnichannel patient engagement with guided digital journeys.
    • Gov PS. Gov icon active.
      Government
      Transform citizen experience with digital transformation.
    • FinServ_Icon Utilitiy icon active.
      Utility
      Redefine customer experience for energy and utilities customers.
  • Partners
  • Resources
    Resources
    Expert advice and tips to make your conversations SMARTER
    • Thought Leadership
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    • Professional Services
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    • Events
    • Media Coverage
    • INNOVATE World Tour
    • Ultimate Guide to CCM
    • Customer Resources
    • Ultimate Guide to Forms
    Nav image.
    Building a Business Case for Change

    How to secure stakeholder buy-in when purchasing enterprise customer communications management (CCM) software

    Read Now
  • About Us
    About Us
    Learn more about our company, our leadership and how were growing the team!
    • Our Story
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  • Resources
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      • Building a Business Case for Change
      • Ultimate Guide to Forms
      • The Ultimate Guide to CCM Software
    • Customer Resources
    • 2022 Aspire CCM Leaderboard
    • Professional Services
    • IDC MarketScape: Worldwide Customer Communications Management 2022 Vendor Assessment
    • Thought Leadership
      • Workers’ Comp and The Case Manager of Tomorrow
      • Eliminate Healthcare Forms and Boost Member Satisfaction with Cloud Technology
      • Five Trends Transforming the End-to-End Customer Experience
      • How Digitalization Improves the Commercial Lending Experience
      • Change the Conversation in Lending
      • 2022 Forrester Consulting Total Economic Impact™ (TEI)
    • Press Releases
      • Smart Communications Hosts INNOVATE APAC 2023: Conversations Without Limits
      • Smart Communications Continues Exceptional Growth Trajectory in 2022 and Promotes Leadership to Scale Business
      • Smart Communications Expands Technology Team with New CIO
      • Smart Communications Recognized as a Leader in the G2 Winter 2023 Grid for CCM Software
      • Smart Communications Named in 2022 InsurTech100 List of Innovative Tech Companies Transforming the Insurance Industry
      • Guidewire Honors Smart Communications and Mountain West Farm Bureau with a 2022 Innovation Award
      • ISLA Announces New Document Digitisation Working Group
      • New Research from Smart Communications and OneSpan Details Key Trends in Embedded Lending and Customer Experience
      • Smart Communications Changes the Game at Guidewire Connections 2022
      • Smart Communications Presents Cloud Strategies for Insurers with AWS at Guidewire Connections 2022
      • Smart Communications Hosts INNOVATE EMEA 2022: Conversations Without Limits
      • Smart Communications Expands Integration with Duck Creek to Empower Insurers to Deliver Personalized Customer Experiences
      • Smart Communications Named in Prestigious IDC Fintech Rankings
      • Smart Communications Hosts INNOVATE APAC 2022: Conversations Without Limits
      • Smart Communications Listed as 2022-23 Hot CX Solution Company for the Sixth Year in a Row
      • Smart Communications Wins the 2022 Xplor International Technology of the Year Award
      • Smart Communications Recognized as a Leader in SaaS Customer Communications Management by Aspire
      • Smart Communications Broadens European Presence by Appointing Sales Director for DACH Region
      • Smart Communications and Areteans Partner to Elevate Customer Conversations
      • New Independent Research Shows Disjointed Experiences Cost Health Insurers Members and Money
      • Smart Communications Honors Trailblazing Customers and Partners during the SCALE Awards at INNOVATE 2022 Conference
      • Smart Communications Positioned as a Leader in the IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022
      • Smart Communications Identified as a Leader in The Aragon Research Globe™ for Workflow and Content Automation, 2022
      • Smart Communications Named in 2022 WealthTech100 List of Innovative Tech Companies Transforming Banking and Wealth Management Industries
      • Smart Communications Hosts INNOVATE 2022: Conversations Without Limits
      • New Research from Smart Communications Details Key Trends in Insurance Customer Experience Including Hyper-personalization, Data and Customer Expectations
      • Smart Communications and Duck Creek Announce Partnership at Formation ‘22
      • Smart Communications and OneSpan Partner to Expand Value of Customer Conversations with Electronic Signature Integration
      • Smart Communications CTO, Simon Tindal, Named One of The Top 25 Software CTOs of 2022
      • Smart Communications Launches Next-Gen Interactive Client Reporting Solution for Wealth Management and Private Banking
      • Smart Communications Study Reveals the Increasing Role Personalized, Omnichannel Conversations Play in Creating an Exceptional Customer Experience and Building
      • Smart Communications and Guidewire Surpass 100 Mutual Customers
      • Smart Communications to Showcase the Power of its Partnership with Guidewire at Connections 2021
      • Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics
      • Smart Communications Named a 2021 Hot CX Solution Company for the Fifth Year in a Row
      • Smart Communications CEO, James Brown, Named One of The Top 50 SaaS CEOs of 2021
      • Smart Communications Recognized as Overall Leader in Customer Communications Management by Aspire
      • Smart Communications Announces SCALE Award Winners at INNOVATE 2021 Conference
      • Smart Communications Announces The Future is SMART Agenda for INNOVATE 2021
      • Smart Communications Completes Information Security Registered Assessors Program (IRAP) Assessment in Australia
      • Smart Communications Study Reveals Accelerated Need to Shift to Digital Conversations in APAC due to COVID-19
      • Smart Communications Adds Two-way Messaging and Orchestration Capabilities to its Customer Conversations Management Platform Using imiconnect
      • Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies
      • Smart Communications Earns Leader Ranking in The Aragon Research Globe for Workflow and Content Automation, 2020
      • Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19
      • Smart Communications Accelerates Growth by Appointing Brian Wartes as Vice President of North American Sales
      • Smart Communications is a 2020 Hot CX Solution Company for the Fourth Year in a Row
      • Smart Communications Expands Marketing Leadership with Appointment of Samantha Couzens as Vice President of Global Demand Generation
      • Smart Communications Unveils Solution to Accelerate PPP Loan Forgiveness Applications
      • SmartIQ to Digitally Transform the Forms Process as Latest Addition to Smart Communications Customer Conversations Management Platform
      • Smart Communications Named a Leader in Customer Communications Management by Aspire
      • Smart Communications Adds Experienced Leader to Sales Team
      • Smart Communications Named a Dominant Provider in Novarica’s Market Navigator for Document ECM/CCM Systems
      • Smart Communications Named a Leader in the IDC MarketScape: Worldwide Customer Communications Management
      • Smart Communications Expands APAC Leadership with Key Addition to Sales Team
      • Smart Communications Named a Leader in The Aragon Research Tech Spectrum for Workflow and Content Automation, 2020
      • Smart Communications to Showcase the Benefits of its Tight Integration with Guidewire at Connections 2019
      • Smart Communications Named a 2019 Hot CX Solution Company
      • Smart Communications Announces Acquisition of Intelledox
      • Smart Communications Study Uncovers Notable Discrepancy Between Consumers’ Communications Expectations and Their Current Experiences
      • Smart Communications Joins Pega Independent Software Vendor Program and Adds Pega Platform Integration to its Conversation Cloud
      • Smart Communications Named a Leader in Aspire’s Customer Communications Management Evaluation
      • Smart Communications Reveals Agenda for INNOVATE US 2019
      • Smart Communications Adds Chief Customer Officer to Executive Team
      • Smart Communications’ Primary Functionality in PaaS/SaaS and Interactive Cited in New Independent Research Report
      • Smart Communications Delivers Pure Cloud Deployment to ANZ
      • Smart Communications Launches Conversation Cloud Marketplace to Seamlessly Connect Customer Communications Management to the Greater CX Ecosystem
      • Smart Communications Named a Hot Company in Customer Experience by Document Strategy
      • Smart Communications Survey Reveals Enterprises Risk Losing Customers if They Don’t Communicate Effectively
      • Smart Communications Named Among 20 Hottest Insurance Tech Companies
      • Smart Communications Achieves Milestone Growth in First Half of 2018
      • Smart Communications Named a Leader in Customer Communications Management by Aspire
      • Smart Communications Names James Brown as Chief Executive Officer
      • Smart Communications Named a Top 25 InsurTech Company by CIO Applications
      • Smart Communications to Showcase Customer Conversations in the Cloud at Document Strategy Forum
      • Smart Communications to Scale Support of its Solutions via the Amazon Web Services Infrastructure
      • Smart Communications Latest Release Showcases Features Designed to Make Customer Conversations Smarter
      • Smart Communications Unveils Agenda for INNOVATE 2018
      • Smart Communications Deepens Commitment to APAC Region with Key Appointment to Sales Team
      • SmartDX from Smart Communications to be Integrated into Delta Capita’s Structured Products Managed Services Offering
      • Smart Communications Adds Chief Revenue Officer to Executive Team
      • Smart Communications Unveils 10 Tips for More Meaningful Customer Conversations
      • Smart Communications Previews Voice Assistant and Chatbot Integration at Key Industry Events
      • Smart Communications Releases Findings of Three-Part Keypoint Intelligence – InfoTrends Report
      • Smart Communications Presents Inaugural SCALE Awards
      • Smart Communications Receives Celent’s XCelent Technology Award
      • Smart Communications New Release Delivers Feature-Rich Innovations for Customer Communications
      • Smart Communications and Casenet Partner to Turbo-Charge Conversations in Population Health Management
      • Smart Communications and Lombard Risk Partner
      • Smart Communications Named a 2017 ‘Hot Company in Customer Experience’
      • Sapient Global Markets and Smart Communications Partner to Transform Client Interactions for Financial Institutions
      • New Study on Customer Communications Management Reveals Significant ROI
      • Smart Communications Appoints New CTO to Fuel Momentum
      • Guidewire and Smart Communications Surpass 50 Joint Customers
      • Smart Communications Launches as Independent Company Backed by Accel-KKR and Led by Existing Management
      • Smart Communications Integrates Litmus for Enhanced Email Testing
      • Smart Communications Announces Latest Software Release
      • Smart Communications Appoints New Chief Financial Officer
      • EVO Selects Smart Communications to Accelerate Enterprise Customer Communications
      • Smart Communications recognized as a Leader in 2017 Gartner Customer Communications Management Software Magic Quadrant
      • Smart Communications Announces Appointment of CMO to Support Rapid Growth Plans
      • SmartDX to Serve Capital Markets Industry within Independent Smart Communications
    • Resources – Events
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      • On Demand Webinar: Embedded Lending and Customer Experience
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      • CIOReview Names Smart Communications in Top 20 Ranking and Recognizes George Wright as CEO of the Month
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  • Webinar: Top 6 Banking & Lending Digitization Predictions for 2022
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  • SmartIQ Demo Series: Evolving Customer Form Processes for Banks and Lenders 
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