P&C Insurance Software for Digital Customer Communications
Enhance customer communications at each stage of the policy administration lifecycle to boost new business, improve renewal retention, and elevate the overall customer experience
Be A Digital-First P&C Insurance Organization
Cloud-based, P&C insurance software is empowering forward-thinking insurers to revamp their digital engagement strategies across P&C policy administration. With the help of modern customer communications management tools, insurers can facilitate meaningful, two-way conversations throughout the policy administration lifecycle, starting from the policy quote to issuance and servicing.
Improve Customer Satisfaction
More Complete View
of the Customer
Reduce Operational Costs
Seamless Integrations w/claims
Improve Agility and Optimize Processes with Cloud-Based P&C Insurance Software
In today’s digital-first world, cloud-first technologies are bringing efficiency, speed, and customer-centric service throughout the policy administration lifecycle. Insurers need to identify opportunities to improve the policyholder experience and enable self-service through the preferred channel of each customer, while also ensuring that their agents and brokers have the ability to collaborate on quoting, underwriting, and policy servicing.
Exceed Customer Expectations Throughout the Entire Policy Administration Lifecycle
While many insurers have gotten by for years with manual processes and legacy, siloed systems, this is no longer sustainable. To achieve cost savings and enhance the customer journey, insurers must optimize their technology ecosystem and leverage cloud-based P&C insurance software that will enable them to reimagine their processes and meet evolving customer expectations.
The Future of Customer Engagement for Property & Casualty Insurers
Learn why investing in digital first, P&C insurance software creates more meaningful customer conversationsDownload the eBook
Key Benefits Achieved with Cloud-Based P&C Insurance Software
The Conversation Cloud transforms how underwriters, agents, and customer service staff interact and communicate with policyholders, driving increased new business and renewal retention.
Agent and Customer
Provides Personalized Responsive and Convenient Conversations in the Channels They Prefer
Specific preferences and details are known and incorporated into personalized, thoughtful communications.
Offers self-service functionality with omnichannel capabilities allowing interactions to continue across devices 24/7
Enables clear, concise, and timely communication that keep customers informed.
Gives policyholders the responsiveness they expect during policy quoting, onboarding, and servicing, enabling speed, transparency, and ease of at every touchpoint during the process.
Helping Agents and Customer Service Provide Exceptional Customer Service
Ability to personalize communications based on information from core systems or interacting directly with the policyholder, reducing manual application errors and manual re-keying of information.
Send communications through a variety of channels based on known or inferred information.
Work directly within the core policy administration system to send communications to the policyholder
Sophisticated search and taggable metadata enable agents and customer service staff to quickly and easily find the templates that they’re looking for.
Improving the Customer Experience While Creating Efficiencies and Reducing Costs
Timely and personalized communications help to improve the customer experience at every touchpoint in the policy administration lifecycle.
Digital, real-time communications help to speed the delivery of new business and renewal quotes, policy endorsement updates, and respond to billing inquiries, increasing customer satisfaction.
Put controls in place over content and templates with flexible business rules to adapt to different geographies.
Template rationalization makes it easier for policy administration staff to find and personalize the generation and communication to policyholders.
With reduced IT reliance, policy administration departments gain agility, speed to market, and improved task cycle time.
Gain Flexibility and Scalability with Lower IT Costs
Pre-built connectors and open APIs make it easy to integrate across your tech stack.
Reduce hardware and maintenance costs with a best-in-class, multi-tenant SaaS operation. Our policy administration solutions are independently certified and audited for security, resilience and adherence to best practices.
Empower business users to manage and update content and rules without IT.
Support all lines of business with a single enterprise platform – from on-demand digital interactions to batch document generation.
P&C Insurers: 5 Ways Forms are Preventing Your Digital Transformation
Learn how cloud-based P&C insurance software and adaptive, guided forms can create enormous efficiencies and improve how customers, agents, and business users receive and provide information.Download the Whitepaper
“80% of insurance CEOs have customer satisfaction metrics embedded in long-term corporate strategy.”
“Since implementing Smart Communications, we’ve seen nearly a 67 percent reduction in our document generation process. What used to take us nearly three weeks to produce a document can now be accomplished in one.”
Insurance P&C Policy Administration Powered by The Conversation Cloud
Learn how The Conversation Cloud enables insurers to engage with customers more effectively at every touchpoint in the policy administration lifecycle, with real-time conversations enabled across their preferred channels.
Customer Conversations Management for P&C Policy Administration
Learn how to enable interactive, real-time, two-way conversational capabilities that enrich the customer experience and drive faster quoting, underwriting and policy servicing – all while increasing productivity and improving job satisfaction.
Mountain West Transforms Customer Conversations with Smart Communications
Enriching policyholder experience, policyholder knowledge, and driving increased customer loyalty.Read Case Study >
Work SMARTER not Harder: Enhancing CCM Efforts with Forms Automation
Description: Adding a forms automation solution enhances CCM efforts and fully optimizes the end-to-end customer experience.Read Blog >
Zurich Insurance Modernizes Their Customer Communications with SmartCOMM™️ and Salesforce
Simplifying their processes and tech stack to support a best-of-breed strategy to improve overall operations.Read More >
Vermont Mutual Insurance Group®
Enabling omnichannel communications are policyholders’ and independent agents’ preferred methodRead More >
The Ultimate Guide to CCM Software & Strategic Solutions
Compare on-premise and pure cloud solutions and how they fit into your enterprise’s technology stack.Read More >
Customer Solutions that Scale
Smart Communications is trusted by more than 250 leading insurers worldwide to drive better customer conversations through our cloud-based P&C insurance software.
Become a More Customer-Centric Insurance Organization with Digital-First, Cloud-Based P&C Software.
Are you ready to scale the conversation with your policyholders?