Statement about Our Response to COVID-19

Our hearts go out to those affected by COVID-19. During this difficult time, we are focused on the safety and well-being of our families, employees, customers and partners. We are taking appropriate measures to ensure we continue to provide our customers with our services. Read More | Ignore

 

Today's consumers don't want yesterday's communications.

It's time to evolve from customer communications management to customer conversations management!

 

We’re a Leader in IDC MarketScape: Customer Communications Management

So, who better to help you
take your programs to the next level?

 

Partner Spotlight:

With Smart Communications and Guidewire,
insurers can redefine customer correspondence
as real-time conversations.

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Deliver personalized,
interactive communications
via multiple channels.

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Transform forms-based
processes into intelligent,
conversational user
experiences.

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Increase business
productivity by working
seamlessly via your CRM
system.

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Simplify trade and
relationship
documentation.

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Empowering
Enterprises to
Scale the
Conversation

Purposely built with cloud deployment top of mind. This allows for increases in speed, agility and efficiency that’s only possible via Pure Cloud. Not to mention the increased ROI achieved by switching from legacy, on-premise or managed solutions.

Transforms traditional processes into intelligent, digital-first experiences and one-way, static communications into two-way, interactive conversations. This results in a consistent and customer-driven experiences throughout the entire lifecycle.

Unique Conversation CloudTM framework offers easy integrations to other market-leading CX technologies. This empowers enterprises to operate more efficiently at scale and obtain a more complete view of each customer.

Customer Spotlight:

PHEAA powers a digital-first approach
with Smart Communications.

“The Smart Communications cloud-based solution has allowed us to scale our business at the level and agility we need while lowering our total cost of ownership."
– Kate Pocalyko, Communications Platform Product Owner at PHEAA

Read PHEAA's Story

Brands That Scale

More than 500 global brands—including those in the most highly regulated industries and all the G15 investment banks, rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation.

Latest News

THOUGHT LEADERSHIP

Evolving from Customer Communications to SMARTER Conversations

It’s time for companies to start to have SMARTER customer conversations. By doing so, they can deepen customer relationships and build trust in a way that can only be achieved by engaging in two-way conversations that deliver exceptional customer experiences.

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INDUSTRY TREND REPORT

Aragon Research Tech
Spectrum™ for Workflow
and Content Automation

The digital workplace is changing and the paper era of manual document creation is ending. As a result, by 2020, Aragon forecasts that 65 percent of enterprises will have re-architected their processes to further automate digital document creation and routing. Discover why Aragon Research identified Smart Communications as the leader category in its recent report.

CASE STUDY

The Total Economic Impact™
of Smart Communications

Moving to a cloud-based, digital-first solution for customer communications can empower a more rewarding customer experience and also have material financial benefits. In this study, Forrester Consulting examines the costs to deploy SmartCOMMTM  and the benefits, risks associated, and return on investment. The customer experienced a three-year risk-adjusted ROI of 139 percent and payback in less than six months.

DIGITAL MATURITY QUIZ

What Stage of Digital CCM
Maturity Are You In?

Assessing where your company is along the digital transformation spectrum isn’t always easy—especially when you are working hard just to keep up with day-to-day demands. But like any other business strategy, taking the right steps will help you assess exactly where you stand and help your business stay competitive in today’s rapidly evolving digital landscape. Where does your company fall on the path toward digital maturity?

Enterprise communications without enterprise complexity.

Scale the conversation.

TALK TO US