The Aragon Research Globe™ for Workflow and Content Automation, 2022

According to Aragon Research, workflow and content automation (WCA) is critical to an enterprise’s digital transformation strategy and can create benefits not only through automation, but increased customer satisfaction through high volumes of personalized communications, fewer steps to complete a process and support an intuitive user experience. In its recent evaluation of this space, The Aragon Research Globe for Workflow and Content Automation, 2022, Aragon identifies Smart Communications as a Leader.

In this report, Aragon Research explores what companies need to do to accommodate consumers’ preferences for digital interactions and how to improve the customer experience while processing mission-critical documents with reduced human intervention. Their research spotlights ways that workflow and content automation increases accuracy, agility, and shortens cycle times. Additionally, the report explores how low code workflows allow business units to manage these workflows with minimal reliance on IT resources.