About the Report

The Aragon Research Globe™ for Workflow and Content Automation, 2020

According to Aragon Research, workflow and content automation (WCA) is critical to an enterprise’s digital transformation strategy and can create benefits not only through automation, but increased customer satisfaction through high volumes of personalized communications, fewer steps to complete a process and support an intuitive user experience. In its recent evaluation of this space, The Aragon Research Globe for Workflow and Content Automation, 2020, Aragon identifies Smart Communications as a Leader.

In this report, Aragon Research explores what companies need to do to accommodate consumers’ preferences for digital interactions and how to improve the customer experience even while evaluating and reassessing how they conduct business, support remote work, and find ways to accelerate becoming a digital enterprise due to the impact COVID-19. Download it today to get this valuable advice and to learn more about why Aragon Research recognizes Smart Communications as a Leader who can help make this possible.

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