Guidewire and Smart Communications Surpass 50 Joint Customers

Over 50 Property/Casualty  insurers have chosen the combination of Smart Communications and Guidewire to deliver cloud-based customer communications

FOSTER CITY, Calif. and LONDON, UK, September 22, 2016 – Smart Communications, the leader in cloud-enabled enterprise customer communications, today announced that it has passed the milestone of 50 joint customers with Guidewire Software®,, a provider of software products to Property/Casualty (P/C) insurers.  Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect™ Solution and Ready for Guidewire program member.

As announced today by Guidewire, Western National Insurance Group is the latest P/C insurer to choose the combination of Guidewire ClaimCenter® and Smart Communications, joining insurers such as Pekin Insurance, New London County Mutual Insurance Company and SafeAuto.

Together, Guidewire and Smart Communications products enable insurers to:

  • Increase productivity due to a single, integrated claims environment leveraging automation and workflow capabilities;
  • Provide more first call resolution opportunities;
  • Improve the overall claims experience for agents and policyholders;
  • Better respond to high volume events including CATS; and
  • Utilize more effective metrics and key performance dashboards.

“Guidewire recognizes that customer communications is a strategic capability that complements core system functionality,” said Brian Vannoni, vice president and business owner, Core Operations, Guidewire Software. “We are pleased that our reseller partnership with Smart Communications is helping our customers address this strategic capability with innovative cloud-enabled solutions.”

We’re so pleased with our Guidewire partnership and the positive impact that we’ve made together around helping insurers  improve the communications experience for their customers while making their operations more efficient and cost-effective,” said George Wright, CEO of Smart Communications. “We took our partnership to the next level earlier this year when we signed our reseller agreement. Together we look forward to serving the next 50 insurers.”

About Guidewire Software

Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. 260 P/C insurers around the world have selected Guidewire. For more information, please visit Follow us on twitter: @Guidewire_PandC.

About Smart Communications™

Businesses around the world engage with their customers and each other every day. As communications and interactions with customers and partners become more complex, businesses now recognize that communications increasingly take place in an interactive and real-time context and are critical to success.

The Smart Communications suite of solutions helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities. Today, hundreds of brands globally from a diverse range of demanding industry segments including banking, insurance, government, retail and telecoms are using Smart Communications to deliver a new generation of customer and business communications.

Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe and Asia Pacific.