Smart Communications to Showcase Customer Conversations in the Cloud at Document Strategy Forum

London and New York –May 15, 2018 – Smart CommunicationsTM, the only independent company focused solely on enterprise customer conversations, today announces it will be speaking and exhibiting at Document Strategy Forum 18. The event will be held in Boston on May 21-23.

In an effort to help attendees make customer conversations more meaningful, Smart Communications will demo its customer communications management solutions from booth #409. Booth visitors will be able to learn more about how to scale the conversation by increasing internal efficiencies, while also delivering more personalized and relevant customer interactions through the company’s Conversation Cloud framework.

The Conversation Cloud is designed to help enterprises easily integrate Smart Communications’ customer communications management (CCM) tools with other key pieces of their technology ecosystem. This approach helps companies bring together internal silos and improve conversations by providing a more complete view of each customer.

During the event, Smart Communications will also present a breakout session called “Moving to the Cloud: Tips, Tricks & Roadblocks for Your Customer Communications,” presented by Bob Dunfee, Vice President of Product Marketing for Smart Communications. The session, which takes place on Monday, May 21 from 11:30 a.m. – 12:20 p.m., will deliver insight on the following topics:

  • Driving seamless interactions by integrating multiple tools and technologies
  • Selling the business case for the cloud to business partners
  • Building a roadmap for success to enable fast progress and long-term change

For more information about Document Strategy Forum ‘18 visit


About Smart Communications

Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 350 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM, SmartCORRTM for Salesforce, and SmartCaaSTM for Partners. To learn more, visit