As the pioneer of and market leader in multi-channel communications, Smart Communications offers advanced enterprise customer communications with the market’s only family of cloud-enabled solutions. Our CCM solutions give business users ultimate control over communications and unprecedented deployment flexibility. Smart Communications has been recognized as a leader in the Gartner 2017 Magic Quadrant for Customer Communications Management Software.
Smart Communications Products
The industry standard for derivatives trade and relationship documentation for Capital Markets. SmartDX accelerates document processing for both the sell- and buy-side. Watch our video to find out more.Tell me more
We are the first choice of hundreds of companies to create, manage and deliver personalized customer communications that align with the customer journey. Watch our video to find out more.Tell me more
The pure cloud-based solution that lets you efficiently build, personalize and deliver customer communications, all within Salesforce Sales and Service Cloud. Watch our video to find out more.Tell me more
The most advanced solution to meet your customers’ expectations
With today’s customers now expecting personalized insurance solutions, life, health and P&C insurers are no longer able to rely on making incremental improvements to legacy systems as a way of keeping up with customers’ heightened expectations. The rapid pace of change in technology and customer expectations is driving insurers to re-assess and replace aging core systems. There’s no better time to ensure that customer communications are placed on the most advanced architecture to ensure personalized, relevant and interactive communications for insurance customers. Smart Communications is the new generation of customer and business communications for insurers around the world.
Learn more about Smart Communications for Insurance.
Improving the customer experience
As customers have more choices for their banking needs, banks need to make the overall banking experience the best possible experience. This is especially true during the on-boarding process for a new customer or a customer with a new banking product. Smart Communications provides interactive, on-demand and batch document creation capabilities that can be tailored for each product or offering ensuring the best customer experience.
Learn more about Smart Communications for Banking.
The power of personalized communications
Utilities are seeing an ever-increasing amount of data, much driven by the smart metering data explosion and other back-end systems like CRM. Leveraging this data can be challenging, especially as customers expect more immediate and personalized interactions with their utility provider. Smart Communications empowers your business users to better manage customer-facing interactions and automate multi-channel communications.
Learn more about Smart Communications for Utilities.
Improve communications to payers and patients
As the healthcare industry gets more data for patient care, the number of ways and digitization of correspondence has become more difficult to manage. Smart Communications gives the tools to control patient communications, helping you to personalize and remain compliant to existing and new regulations across all interaction channels.
Learn more about Smart Communications for Healthcare.
Communications for clinical trials
The numerous, complex documents along with audit trails required for clinical trials causes compliance challenges. Pre-study, study and post-study all require their own document types and structures. Smart Communications gives the tools to manage clinical trial communications, helping you to personalize and remain compliant while establishing audit control across all interaction channels.
Learn more about Smart Communications for Life Sciences.
Building great communications
Challenges facing manufacturers and distributors revolves around the manual steps required for creating document sets for pick, pack and ship, invoices, credit memos, HAZMAT guidelines and customs requirements. Businesses need a way to efficiently and accurately create document sets. Smart Communications gives the tools to manage document set creation, helping you to personalize, remain compliant and establish automated controls across all interaction channels.
Learn more about Smart Communications for Manufacturing.
Communications for the entire retailing experience
After the purchase is when the customer experience is really brought to life. By not having the right communications in place, the customer experience can be tainted. Generating the right documents in an on-demand and interactive call center environment is not always easy. Smart Communications empowers your service center agents to generate documents in real-time and within brand and product guidelines.
Learn more about Smart Communications for Retail.