As the pioneer of and market leader in multi-channel communications, Smart Communications offers advanced enterprise customer communications with the market’s only family of cloud-enabled solutions. Our CCM solutions give business users ultimate control over communications and unprecedented deployment flexibility.  Smart Communications has been recognized as a leader in the Gartner 2017 Magic Quadrant for Customer Communications Management Software.

Smart Communications Products

SmartDX

SmartDX

The industry standard for derivatives trade and relationship documentation for Capital Markets. SmartDX accelerates document processing for both the sell- and buy-side. Watch our video to find out more.

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Smart
Communications

Smart
Communications

We are the first choice of hundreds of companies to create, manage and deliver personalized customer communications that align with the customer journey. Watch our video to find out more.

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Smart
Correspond

Smart
Correspond

The pure cloud-based solution that lets you efficiently build, personalize and deliver customer communications, all within Salesforce Sales and Service Cloud. Watch our video to find out more.

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Industries
we serve

 

Insurance

The most advanced solution to meet your customers’ expectations

With today’s customers now expecting personalized insurance solutions, life, health and P&C insurers are no longer able to rely on making incremental improvements to legacy systems as a way of keeping up with customers’ heightened expectations. The rapid pace of change in technology and customer expectations is driving insurers to re-assess and replace aging core systems. There’s no better time to ensure that customer communications are placed on the most advanced architecture to ensure personalized, relevant and interactive communications for insurance customers.  Smart Communications is the new generation of customer and business communications for insurers around the world.

 
 

Banking

Improving the customer experience

As customers have more choices for their banking needs, banks need to make the overall banking experience the best possible experience.  This is especially true during the on-boarding process for a new customer or a customer with a new banking product.  Smart Communications provides interactive, on-demand and batch document creation capabilities that can be tailored for each product or offering ensuring the best customer experience.

 

 
 

Utilities

The power of personalized communications

Utilities are seeing an ever-increasing amount of data, much driven by the smart metering data explosion and other back-end systems like CRM.  Leveraging this data can be challenging, especially as customers expect more immediate and personalized interactions with their utility provider.  Smart Communications empowers your business users to better manage customer-facing interactions and automate multi-channel communications.

 

 
 

Healthcare

Improve communications to payers and patients

As the healthcare industry gets more data for patient care, the number of ways and digitization of correspondence has become more difficult to manage.  Smart Communications gives the tools to control patient communications, helping you to personalize and remain compliant to existing and new regulations across all interaction channels.

 

 
 

Life Sciences

Communications for clinical trials

The numerous, complex documents along with audit trails required for clinical trials causes compliance challenges.  Pre-study, study and post-study all require their own document types and structures.  Smart Communications gives the tools to manage clinical trial communications, helping you to personalize and remain compliant while establishing audit control across all interaction channels.

 

 
 

Manufacturing

Building great communications

Challenges facing manufacturers and distributors revolves around the manual steps required for creating document sets for pick, pack and ship, invoices, credit memos, HAZMAT guidelines and customs requirements.  Businesses need a way to efficiently and accurately create document sets.  Smart Communications gives the tools to manage document set creation, helping you to personalize, remain compliant and establish automated controls across all interaction channels.

 

 

 
 

Retail

Communications for the entire retailing experience

After the purchase is when the customer experience is really brought to life.  By not having the right communications in place, the customer experience can be tainted.  Generating the right documents in an on-demand and interactive call center environment is not always easy.  Smart Communications empowers your service center agents to generate documents in real-time and within brand and product guidelines.