The Future of Retail Banking Report

This is the second consecutive year of Marketforce’s retail banking survey. Yet again it finds an industry braced for disruption and feverishly innovating ahead of next year’s game changing regulations.

For the report, 225 senior banking executives across Europe were surveyed in October 2017 to understand their readiness for the challenges and opportunities ahead.

Read more to learn the results, as well as insight from Smart Communications about the future customer relationship.