Relevant, on-brand and personalized customer communications
Hundreds of the world’s largest brands rely on SmartCOMM™, the Smart Communications flagship product, to drive accurate, personalized customer conversations with their customers. SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers – all while reducing IT costs.
Personalized, on-brand customer communications
Increase customer satisfaction with communications that are highly personal, on-brand and contextually relevant, delivered to the channel preferred by your customers.
Business user control
Give your communications designers the tools to improve agility, responsiveness, and time-to-market for new products and services.
Interactive communications for all channels
Deliver interactive communications to any channel, from traditional print-based communications to web, email, SMS, and mobile applications.
Interactive, on-demand and batch
Meet one-time, on-demand communications and interactive scenarios while generating large batch communications to meet peak processing needs.
Your data, your content
Connect and leverage your pre-existing content repositories and data from systems of records to ensure the relevance and accuracy of communications.
Deployment flexibility to lower costs
Deploy advanced customer communications capabilities using pure cloud multi-tenant SaaS or as a hybrid cloud solution to lower TCO and meet business needs.
Secure customer communications
Whether full or hybrid-cloud, SmartCOMM™ provides the leading CCM capabilities backed by the most rigorous certifications for data privacy.
All documentation can be created from pre-approved templates, expediting the drafting process. SmartCOMM™ intelligently highlights changes and edits in a document, allowing rapid review and instant online approval.
How do you Scale the Conversation?
One major bank did it by transitioning from a legacy solution to our cloud-based solution, dynamically producing 3,000 different branded credit card disclosures from a single template.
If your cloud solution requires a hardware install, is it really a cloud solution?