Smart Communications and Guidewire
A SMART combination for seamlessly integrated policyholder communications, deployed quicklyRequest a Demo
Smart Communications and Guidewire: A SMART Partnership to Enable New Customer Journeys
Hear from Guidewire's Director of Strategic Market Insight, Brian Vannoni, on why Guidewire has chosen to partner with Smart Communications to enable new customer journeys and omnichannel experiences.
How SmartCOMM™ for Guidewire Benefits Mutual Customers
SmartCOMM for Guidewire helps insurers streamline insurance business operations by combining modern enterprise customer communications management software with a best-in-class insurance operations suite. This integrated insurance solution provides a wealth of realized benefits including:
Improve Policyholder Experience
Reach customers via their preferred channels with omnichannel communications designed to optimize their experience.
Optimize Policyholder and Agent Engagement
Engage customers with tailored and personalized communications that are brand-consistent, relevant, and provide meaningful value.
Scale to Add New Channels
Future-proof your organization by easily adding new communications channels – like SMS – and seamlessly orchestrate conversations across them.
Manage Complexity and Compliance While Integrating Across The Enterprise
Improve internal efficiency and reduce IT reliance by integrating SmartCOMM with Guidewire InsuranceSuite - our business-user focused solution - to efficiently communicate with individual policyholders via digital and print channels.
Scale Policyholder Communications with SmartCOMM for Guidewire
More than 100 insurers around the globe use SmartCOMM for Guidewire integrated with Guidewire InsuranceSuite and InsuranceNow applications to give their business users ultimate control over the creation, management, and delivery of personalized policyholder communications delivered to the channels that their policyholders want to use.
SmartCOMM utilizes published Ready for Guidewire accelerators for InsuranceSuite, including PolicyCenter, BillingCenter and ClaimCenter for an implementation-ready solution that greatly reduces the time-to-deploy to a matter of weeks.
SmartCOMM from Smart Communications
SmartCOMM is an industry leading, cloud-based enterprise document generation and customer communications solution that directly integrates with leading enterprise platforms for a seamless user and customer experience. As the recognized strategy leader in CCM, Smart Communications customers leverage the power of the Conversation Cloud™ as part of their overall digital transformation initiatives.
Explore the solution brief to learn more about our integration with Guidewire InsuranceSuite.Download the Solution Brief
Explore Key SmartCOMM for Guidewire Capabilities
Produce relevant, on-brand, consistent policyholder communications when you integrate Guidewire InsuranceSuite with SmartCOMM. Better processes lead to:
Your insurance professionals use SmartCOMM directly from within their Guidewire InsuranceSuite environments to create targeted and personalized policyholder communications for customers, using free text or pre-approved text, branding, and content.
Through a simple click of the template icon within Guidewire ClaimCenter®, your agents and claims handlers can quickly and efficiently produce relevant, standardized policyholder communications in real-time.
When new policy quotes, additions or changes are made, or when policy renewal quotes are to be issued from Guidewire PolicyCenter®, the appropriate personalized communication and documentation is generated using SmartCOMM, quickly and simply.
Drastically reduce the time and effort required to create new templates using SmartCOMM’s browser-based template authoring, which offers a user-friendly interface and easy access to shared content, style sets, layouts, and shared data. Because each template is multi-channel, multi-brand, multi-jurisdictional and multi-language, insurers can eliminate hundreds of old templates and reduce maintenance costs.
Draft documents with personalized and targeted messages are seamlessly integrated with Guidewire Approval Workflow so senior managers can review and approve all documents before delivery.
SmartCOMM for Guidewire
Expert advice and key insights designed to make Insurance enterprises SMARTER
SmartCOMM and Guidewire InsuranceSuite
Explore the solution brief to learn more about our integration with Guidewire InsuranceSuite.View Solution Brief >
Digital CIO Panel
Learn from these leaders how their CX and core IT strategies align, the role of cloud and the future direction for insurance.Watch Video >
Aioi Nissay Dowa Insurance
Prepares for future growth by implementing best in class solutions from Smart Communications & GuidewireRead Case Study >
Vermont Mutual Insurance
Streamlines customer and agent communications while creating efficient processes.Read Case Study >
NLC Improves Internal Operations with Smart Communications
“SmartCOMM wasn’t difficult to learn, and it has set me up well for my future in IT because of the knowledge I have from working with it for so long.”Read Case Study >
Mountain West Farm Bureau Insurance Transforms Customer Conversations with Smart Communications
“With Guidewire and SmartCOMM, what used to take days and hours can now be done in minutes.”Read Case Study >
Guidewire 2022 Innovation Award Winner
Mountain West Farm Bureau Mutual Insurance Company and Smart CommunicationsWatch Video >
Pekin Insurance Kickstarts Digital Transformation
Established insurance agency says goodbye to legacy system, reduces costs and speeds up document generation process.Read Case Study >
Wawanesa Increases Efficiency with SmartCOMM and Guidewire
“The seamless integration allowed the development team, product owners and ultimately our business to focus on delivering value to our customers.”Watch Video >
A Guidewire Integration Trusted by More than 100 Mutual Customers
A SmartCOMM for Guidewire integration enables more than 100 Guidewire Customers to efficiently build and manage their omnichannel communication processes and supports many use cases across multiple lines of business including but not limited to:
SmartCOMM for Guidewire
Enterprise Insurance policyholder document generation and communications without complexityReady to Chat?