Coordinate Conversations Across Channels
Our Coordinate capabilities help organizations evolve their communications from one way, single-channel communications into a set of orchestrated, omnichannel customer experiences. Guide your customers through critical processes and provide richer, deeper and more rewarding digital experiences.
Orchestrate customer conversations and journeys
Ensure communications are delivered with automated channel shift and prioritized failover
Seamlessly connect and unite physical and digital experiences
Accelerate IT roadmaps with a future-proofed infrastructure
"61% of customers cited that their leading source of frustration was information being sent by companies in the wrong channel.“
- Smart Communications Benchmark Report
Build Conversation Flows
Create conversations that meet customers where they are in their journey - and via their channels of choice. Allow for a seamless omnichannel customer experience every time.
Repeatable, Scalable Automation
Increase automation and reduce compliance risk by ensuring straight-through processing of common customer conversation flows, and automatically failover to secondary channels when delivery failures are monitored flows.
Connect enterprise systems of record and partner applications directly to customer interaction channels.
Meet Your Customers Where They Are
Allow customers to initiate conversations with your organization - on their time. Offer inbound and self-service options to help customers get to a desired outcome quicker for a better omnichannel customer experience.
Leverage Coordinate Capabilities Across Industries and Use Cases
The State of Customer Conversations
Find out what business leaders and consumers from around the globe say about how they prefer to communicate with organizations.