Documents, guides, and experts ready to support SMARTER customer conversations.
Paving the Way for Your Continued Customer Success
Whether you are an expert designer or only just embarking on your digital journey with Smart Communications, giving you access to the information you need when and how you need it is our top priority. Our teams and online technical knowledge centers are just a few clicks – or a phone call – away.
Extensive Online Customer Resources
From articles and discussion boards to training and installation instructions, use the tools below to quickly access extensive information for SmartCOMM, SmartDX, and SmartIQ products. These are frequently updated to provide the most benefit to our customers.
Customer Community
Access to help articles, product support, product release updates, security and compliance certifications and documentation, and service announcements. Login here or email [email protected] for access.
Download Center
Log in and view downloadable versions of the software, based on your particular environment. Click here to access or email [email protected] for assistance.
Learning Academy
Expand your technical expertise through a variety of online and in-person learning courses available throughout the year. Log in or email [email protected] with questions or to request access.
Product Documentation
The Product Documentation home is a self-service repository where designers or technology professionals can find installation help, integration resources, sample code, and product features and functions.
Service Status
Find out the real time status of your Smart Communications services (by region and instance) and for alerts on any service disruptions.
API Documentation
Access our API Documentation which includes endpoints and sample calls to help developers and integrators securely connect Smart Communications services to other systems of record and core system.
We Want to Hear From You!
Leaving a review only takes a few minutes to complete, and provides the SMARTS to other companies as they look to peers for insight into software solutions best suited for their needs.
“The user-friendly interface and easy-to-use features of SmartCOMM have made it simple for our team to learn and work with the platform. We look forward to leveraging SmartCOMM’s continuously evolving capabilities in our future endeavors to maintain our leading position in customer experience.”
– Chief Strategy Officer at a Large Insurance Company
Leave a Review“We’re able to design, update, and deploy customer communications much more efficiently, which has had a direct impact on both customer experience and internal agility.”
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Join our Customer Advocacy Program
Our customer Advocacy Program is designed to spotlight your achievements, elevate your voice in the market, and connect you with a community of innovators shaping the future of customer engagement.
What’s in it for you?
- Build your brand – Get featured in case studies, videos, or speaking opportunities. You choose how to participate.
- Expand your network – Connect with peers tackling similar challenges across industries.
- Early access & influence – Preview innovations, provide feedback, and help shape what comes next.
CUSTOMER AND INDUSTRY TRUST
What Our Community Is Saying
Now we can really dream and take advantage of opportunities for growth quickly.
Simone Labady, Chief Executive Officer, Aioi Nissay Dowa Insurance
Throughout the entire process, I think everyone we’ve worked with from Smart Communications has been top-notch.
Matthew McLaughlin, OnBase and Reporting Manager
Smart Communications has been a wonderful partner, and it’s thanks to them that our journey continues.
Jeff Hazelwood, Managing Director of Institutional Banking Solutions, The Bancorp