Smart Communications Receives Celent’s XCelent Technology Award

Company Earns Highest Advanced Technology Score among 15 Vendors Profiled in Firm’s Latest Report

London and New York – October 3, 2017Smart Communications, the innovator in customer and business conversations, has received Celent’s XCelent Technology award, indicating the highest advanced technology score in the firm’s Customer Communication Management in Insurance 2017 ABCD Vendor View. The report profiled 15 customer communication management systems in use by insurance companies globally.

In addition to the XCelent Technology award, the report also notes Smart Communications’ ability to meet today’s insurers’ requirements for flexible and cost-effective communication systems and environment, existing integrations with major core insurance systems, and a roster of insurance customers around the world. Also highlighted is the solution’s user-friendly interface, allowing users to quickly understand the system’s features and functions, especially template and document creation.

“We are honored to receive the XCelent Technology award and appreciate Celent’s recognition of our commitment to delivering innovative technology that is both powerful and easy to use,” said Simon Tindal, Chief Technology Officer for Smart Communications. “Our growing list of insurance customers around the world are already increasing operational efficiency and accuracy while also improving the quality of their customer conversations. We look forward to continuing to enhance our solutions with features that will transform customer communications into meaningful conversations.”

This ranking follows several others for Smart Communications in recent months. The company was also listed among 2017 Hot Companies in Customer Experience by DOCUMENT Strategy magazine in July, and CIOReview named Smart Communications one of its
20 Most Promising Insurance Technology Solution Providers 2017 , in May, the same month it recognized CEO of Smart Communications, George Wright, as CEO of the Month.

About Smart Communications
Smart Communications™ helps the world’s largest enterprises simplify their customer and business communications – while making those communications do even more. In 2004, we pioneered the new generation of CCM solutions, and today we’re still leading the industry as the only cloud/hybrid-cloud solution in the Gartner leaders’ quadrant. Smart Communications customers rely on our team for the undivided attention of the only independent company 100% focused on enterprise CCM. No one does more to simplify template management and put so much control in the hands of the user. That’s why more than 300 global brands – many in the world’s most highly regulated industries – rely on us to scale the conversation.

Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM, SmartCORRTM for Salesforce, and SmartCaaSTM for Partners. To learn more, visit

About Celent
Celent is a research, advisory, and consulting firm focused on financial services technology. This report uses Celent’s ABCD Vendor View, which evaluates vendors in four categories: advanced technology, breadth of functionality, customer base, and depth of client services.

GingerMay PR for Smart Communications:
Kay Seago
Tel: +44 (0)203 642 1124
Email: [email protected]