PHEAA Powers a Digital-First Approach With Smart Communications

One of the leading student aid organizations in the U.S. creates an entirely new customer communications platform.

PHEAA has grown to be one of the top providers of student financial aid services in the U.S.

Now powering nearly 600 million communications annually, the organization is kicking its customer communication efforts into high gear.

In 2014 PHEAA came face-toface with a decision that would likely be the company’s biggest customer-focused one to date.

It was time to part ways with an aging, cost-burdening legacy customer communications management (CCM) system.

Over the years, PHEAA had accumulated a tremendous number of templates, and keeping them updated was a time-consuming process.

PHEAA needed a way to scale their communications – that’s where Smart Communications came into play.

Since launching its digital communication transformation journey, PHEAA has successfully created an entirely new communications platform.

The team has reduced the total number of templates by 50 percent while achieving a total cost savings of $2.5 million since migrating to Smart Communications!

You can learn more about their story here!

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Enterprise communications without enterprise complexity.

Scale the conversation.

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American Financial Services Corporation

Major American bank slashes complexity, saves $100M

Picture this … you’re one of the largest financial services corporations in the United States.

Every day, you’re rushing to onboard new customers while at the same time sending critical updates to existing ones.

To better compete, you want to improve the customer experience.

But you also need to cut costs. You wonder how you’ll ever reach your customers on new channels, with more personalization, when you’re already dealing with a mess of legacy systems you’ve acquired over the years.

So, you turn to Smart Communications.

We quickly get you up and running on our platform. And, by helping standardize your process and rationalize your templates, we make it possible for you to do more with less.

With fewer complexities to manage, you add $100M to the bottom line while reaching more customers on more channels with more customizations.

You’ve gone from juggling thousands of templates to easily managing just a few hundred. That’s what it looks like to scale the conversation.

Faster trade negotiations?
Good deal.

Scale the conversation.

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