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Build Personalized, Contextual and Compliant Communications

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Are your customer communications the start of the conversation? Or the end of the relationship? Create and deliver personalized and compliant communications for each and every one of your customers in their preferred channel.

BENEFITS

Personalized Communications at Enterprise Scale

Our Communicate capabilities enable enterprises to fully manage their customer-facing communications operations with industry-leading cloud technology and the widest range of business user capabilities. Built to scale to produce millions of communications in minutes, yet powerful enough for 1:1 negotiated agreements.

digital first benefit

Enhance customer experience with personalized communications delivered via preferred channels

digital second benefit

Eliminate costs associated with outdated legacy communication applications

digital third benefit

Strengthen trust and build loyalty with communications that add value

digital fourth benefit

Empower your employees to better serve and engage with customers through interactive print and digital communications

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“Smart Communications allows us to fully digitalize two-way communications with our customers.”

– Tim Hays, Vice President of Information Technology, Mountain West Farm Bureau Insurance

Evolve from Output to Outcome

Transition from traditional, one-way print-based communications as your only communication option. Add digital-first, interactive capabilities that help you move the needle from output to outcome.

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One Template. Limitless Possibilities

Smart Templates allow for designers to build communication templates that can automatically adjust based on customer language, preferred channels, local jurisdictions, and brands.

Increase Efficiency with Intelligent Content

Avoid common inefficiencies of tightly coupling content with templates. Instead manage content elements "atomically" - where they can be managed by business users and intelligently shared across the organization.

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Keep Spaghetti in the Kitchen

Everyone likes spaghetti, right? Except when it's used to describe your communications infrastructure. Consolidate existing disparate communications applications and migrate communications for lower costs and improved efficiencies.

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Leverage Communicate Capabilities Across Industries and Use Cases
FINANCIAL SERVICES
Beneficiary Change, Onboarding, New Account Opening, Loan Application
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HEALTHCARE
Plan Selection, Enrollment & Onboarding, Health Risk Assessments, Claims Submissions, Applications
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INSURANCE
Claims Submission, Quotes and Proposal, Applications, Renewal Submissions
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Scaling Omnichannel Communications

Watch how Indiana Farm Bureau, one of the largest writers of farm insurance and the second-largest writer of personal lines of insurance in its region, uses SmartCOMM to enable its customer conversations on its own terms.

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The only platform that delivers personalized, omnichannel conversations across the entire customer experience

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Collect
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Collect
Seamlessly collect customer information by transforming static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.

The only platform that delivers personalized, omnichannel conversations across the entire customer experience

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Collect
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Seamlessly collect customer information by transforming static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.
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Communicate
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Intelligence

Leverage analytics and derived insights to improve the effectiveness of your customer conversations

Explore the products that make up the Conversation Cloud

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Enterprise Conversations without Complexity

Are you ready to scale the conversation with your customers?