Communicate
Are your customer communications the start of the conversation? Or the end of the relationship? Create and deliver personalized and compliant communications for each and every one of your customers in their preferred channel.
BENEFITS
Personalized Communications at Enterprise Scale
Our Communicate capabilities enable enterprises to fully manage their customer-facing communications operations with industry-leading cloud technology and the widest range of business user capabilities. Built to scale to produce millions of communications in minutes, yet powerful enough for 1:1 negotiated agreements.
Enhance customer experience with personalized communications delivered via preferred channels
Eliminate costs associated with outdated legacy communication applications
Strengthen trust and build loyalty with compliant communications that add value
Empower your employees to better serve and engage with customers through interactive print and digital communications
“Smart Communications allows us to fully digitalize two-way communications with our customers.”
– Tim Hays, Vice President of Information Technology, Mountain West Farm Bureau Insurance
Evolve from Output to Outcome
Transition from traditional, one-way print-based communications as your only communication option. Add digital-first, interactive capabilities that help you move the needle from output to outcome.
One Template. Limitless Possibilities
Smart Templates allow for designers to build communication templates that can automatically adjust based on customer language, preferred channels, local jurisdictions, and brands.
Increase Efficiency with Intelligent Content
Avoid common inefficiencies of tightly coupling content with templates. Instead manage content elements "atomically" - where they can be managed by business users and intelligently shared across the organization.
Keep Spaghetti in the Kitchen
Everyone likes spaghetti, right? Except when it's used to describe your communications infrastructure. Consolidate existing disparate communications applications and migrate communications for lower costs and improved efficiencies.
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Scaling Omnichannel Communications
Watch how Indiana Farm Bureau, one of the largest writers of farm insurance and the second-largest writer of personal lines of insurance in its region, uses SmartCOMM to enable its customer conversations on its own terms.
The only platform that delivers personalized, omnichannel conversations across the entire customer experience
The only platform that delivers personalized, omnichannel conversations across the entire customer experience
Leverage analytics and derived insights to improve the effectiveness of your customer conversations
Explore the products that make up the Conversation Cloud
