Unfortunately, these communications are often static, or one-dimensional, and remain siloed within respective departments — which ultimately leads to internal inefficiencies and a disappointing customer experience. With our open APIs, you can push and pull information easily with your core systems of record, like Salesforce or SAP, as well as connect to e-signature platforms like DocuSign to deliver a seamless experience.
DIGITAL TRANSFORMATION IN ENERGY
The Future of Energy and Utilities Depends on SMARTER Customer Conversations
Redefining Customer Experience for Digital Transformation in Energy and Utilities Companies
Energy and utilities companies need to make the most of digital technology to save customers time, increase their engagement, and deliver new sources of value. Innovations like smart grids, smart homes, smart meters and other green technologies are driving organizations toward reimagining customer conversations through a digital transformation in energy. In the past, energy and utilities companies relied on traditional methods of communication, such as email, phone calls, and direct mail.
Evolving Customer Communications into Two-Way Customer Conversations
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Example Applications in Energy and Utilities
Resources to Kickstart Your
Digital Transformation in Energy
Explore these customer case studies, blogs, and videos for a better understanding of how our solutions expand the customer experience and digital transformation in energy and utilities industries.
Implementing Digital-First Forms to Improve Safety and Drive Efficiencies
Learn how Australia’s second largest regional urban water corporation leveraged next-generation forms to improve safety, compliance, quality and efficiency.Download >
Next-Generation Customer Communications Management Powers Utilities
Digital transformation has changed the way consumers do everything from getting a ride and booking holiday to paying bills and managing their money.Read Now >
Improving Customer Journeys to Deliver Excellence
Utilities and energy experts explore how companies are redesigning their customer communications to refocus on creating connections with customers when it’s needed most.Watch Now >
Benefits of Digital Transformation in Energy and Utilities
Experience the Conversation Cloud™
The only platform that delivers omnichannel conversations across the entire customer experience.