The future of energy and utilities depends on SMARTER Conversations.
Redefining Customer Experience for Digital Transformation in Energy and Utilities Companies
Energy and utilities companies need to make the most of digital technology to save customers time, increase their engagement, and deliver new sources of value. Innovations like smart grids, smart homes, smart meters and other green technologies are driving organizations toward reimagining customer conversations through a digital transformation in energy. In the past, energy and utilities companies relied on traditional methods of communication, such as email, phone calls, and direct mail.
Unfortunately, these communications are often static, or one-dimensional, and remain siloed within respective departments — which ultimately leads to internal inefficiencies and a disappointing customer experience. With our open APIs, you can push and pull information easily with your core systems of record, like Salesforce or SAP, as well as connect to e-signature platforms like DocuSign to deliver a seamless experience.
Ready to accelerate digital transformation in energy and deliver more personalized conversations? Let us show you the value a modern customer conversations platform can bring to the energy and utilities industry.
Example Applications in Energy and Utilities
• Customer-self service, from onboarding to account management
• Automated alerts and customer notifications delivered in any channel
• Call center support, with guided interviews and personalized correspondence delivered on demand
• Invoicing and billing, tied to your core financial systems
• Field safety checks and compliance forms transformation
CUSTOMER STORY
Implementing Digital-First Forms to Improve Safety and Drive Efficiencies
Learn how Australia’s second largest regional urban water corporation leveraged next-generation forms to improve safety, compliance, quality and efficiency.
READ STORYBLOG POST
Discover How Next-Generation CCM Powers the Future of Utilities
Digital transformation in energy has changed the way consumers do everything from getting a ride and booking a holiday to paying bills and managing their money. It’s time for utilities suppliers to catch up.
READ MOREEXPERT PANEL
Improving Customer Journeys to Deliver Excellence When It Matters Most
Utilities experts explore how companies are redesigning their communications to refocus on care and creating a connection with their customers at times when it's needed most.
WATCH NOWBenefits of Digital Transformation in Energy and Utilities Companies
• Improve customer satisfaction and loyalty with greater personalization
• Reduce paper, postage and call center costs by making digital customer self-service fast and easy
• Accelerate turnaround time for customer interactions, such as onboarding and address changes
• Reduce errors and mitigate compliance risks
• Simplify field management operations for areas like job safety and mobile initiatives
Family of Products
Learn more about our platform and unique ability to enable SMARTER conversations.
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SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
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SmartDX simplifies trade and relationship documentation for all market participants across all asset classes and product types.
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SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.