Unfortunately, these communications are often static, or one-dimensional, and remain siloed within respective departments — which ultimately leads to internal inefficiencies and a disappointing customer experience. With our open APIs, you can push and pull information easily with your core systems of record, like Salesforce or SAP, as well as connect to e-signature platforms like DocuSign to deliver a seamless experience.
Digital Transformation in Energy
The Future of Energy and Utilities Depends on SMARTER Customer Conversations
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Redefining Customer Experience for Digital Transformation in Energy and Utilities Companies
Energy and utilities companies need to make the most of digital technology to save customers time, increase their engagement, and deliver new sources of value. Innovations like smart grids, smart homes, smart meters and other green technologies are driving organizations toward reimagining customer conversations through a digital transformation in energy. In the past, energy and utilities companies relied on traditional methods of communication, such as email, phone calls, and direct mail.
Evolving Customer Communications into Two-Way Customer Conversations
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Example Applications in Energy and Utilities
Customer-self service, from onboarding to account management
Automated alerts and customer notifications delivered in any channel
Call center support, with guided interviews and personalized correspondence delivered on demand
Invoicing and billing, tied to your core financial systems
Field safety checks and compliance forms transformation
Resources to Kickstart Your
Digital Transformation in Energy
Explore these customer case studies, blogs, and videos for a better understanding of how our solutions expand the customer experience and digital transformation in energy and utilities industries.
Benefits of Digital Transformation in Energy and Utilities
Improve customer satisfaction and loyalty with greater personalization
Reduce paper, postage and call center costs by making digital customer self-service fast and easy
Accelerate turnaround time for customer interactions, such as onboarding and address changes
Reduce errors and mitigate compliance risks
Simplify field management operations for areas like job safety and mobile initiatives
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The only platform that delivers omnichannel conversations across the entire customer experience.
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