Evolving from Communications to SMARTER Conversations
Wednesday, 22 July | 11 a.m. AEST
Webinar: Leveraging Technology to Drive the Next Phase of Customer Engagement
From chatbots to cognitive engagement, this discussion will explore how insurers can overhaul their customer engagement strategy through capitalising on new technologies.
Date: July 6, 2020
3:00 pm BST
INNOVATE Digital Series: The SMARTER Way to Engage, Accelerating Digital Transformation to Deliver Exceptional Customer Conversations
Marci Maddox, Research Director at IDC, discusses how digital leaders are accelerating growth and productivity by reimagining the employee and customer communication experience.
Date: July 15, 2020
10:00 am EDT
INNOVATE Digital Series: Evolving from Communications to SMARTER Conversations
In this presentation you will learn why evolving from customer communications to SMARTER conversations is key to developing customer loyalty.
Date: July 22, 2020
11:00 am AEST
Webinar: How Banks are Creating Two-way Conversations with Customers
We join Celent and American Banker to walk through the implications caused by the pandemic and how banks can personalize their customer communications.
Webinar: Accelerating Digital Account Opening: How to Prepare for What’s Next
Hear Forrester’s digital banking expert, Alyson Clarke, discuss how banks should accelerate and adapt strategies to prepare for future growth.
Webinar: Forms Transformation: Fight Friction & Deliver on Digital Faster
Hear from Novarica on how to speed up and simplify the customer experience for quoting, enrollment, claims and service. Hosted by Digital Insurance.
Webinar: Evolving from Customer Communications to SMARTER Conversations
This webinar explores how organisations can deepen customer relationships by building trust in a way that can only be achieved by engaging in two-way conversations.
Webinar: Migrate Your Legacy CCM to a Modern Cloud-based Platform
In this session, Doculabs will walk you through how to plan and execute a successful migration.
Webinar: Pro Tips for Making Customer Conversations SMARTER in 2020
To be successful in 2020, companies must become more digital-focused, while keeping the customer at the center of their digital transformation efforts. They must go...
Webinar: Recharge Your Customer Communications Approach
In this webinar, Marci Maddox, Research Director, Enterprise Content Strategies for IDC, will share key insight on how companies should approach their CCM strategies and...
Webinar: Are Customer Communications Getting SMARTer?
In this webinar, you'll get a better understanding of what consumers want and discover discrepancies between these desires and what businesses are delivering.
Webinar: Timely, Relevant, Meaningful: Building Powerful Customer Communications in Financial Services
We have gathered an expert panel to dive into some solutions and learn how to breakdown data-silos and tackle legacy systems.
Webinar: Embracing the Future of Customer Communications Management Today
Craig Le Clair of Forrester Research explores business challenges best addressed by CCM platforms and offers key insight into the steps enterprises can take today.
Webinar: 2019 CCM Predictions: The Year of the Customer, Cloud, and Conversations
The customer will be king in 2019. But what does this mean for enterprises trying to ensure their customer communications management programs are aligned?
Webinar: Customer Communications in the Era of Automation
Curious to see where you are in your automation journey? Listen to this webinar to find out where you stand within your industry.
Webinar: Customer Conversations: What Consumers Expect, What They’re Currently Receiving and Why it Matters
Learn tips on how enterprises can act on insights from a recent survey to deliver more meaningful customer conversations and the best possible customer experience.
Webinar: Making the Most of Modern CCM: How Companies Can Improve Relationships and Impact ROI
Want to learn how companies are progressing along the CCM maturity curve, and how this is improving their ROI?
Webinar: The Total Economic Impact of Taking Your Customer Communications Solution Into the Cloud
With more customers expecting to be reached on their preferred channel and time, how do you keep up? Tune in to find out!
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