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Upcoming Events

14th Richmond Finance Summit – Lausanne, Switzerland

In a rapidly evolving financial landscape, the Richmond Finance Summit is a unique event, designed for the key decision-makers and supplier companies of the wealth...
Date: October 6, 2022 Time: 10:00 am GMT

INNOVATE 2022 – London

Back in person in 2022! We are thrilled to announce that INNOVATE 2022-EMEA is officially taking place on October 12th in London!
Date: October 12, 2022 Time: 9:00 am GMT

BFSI CX Exchange 2022

Smart Communications will see you at North America's Premier Invitation-only meeting for CX Leaders in Financial Service, this year in Orlando, Florida.
Date: October 12, 2022 Time: 9:00 am GMT

Guidewire Connections 2022

Connect with P&C industry peers at Guidewire Connections 2022 in Las Vegas, NV.
Date: October 23, 2022 Time: 9:00 am GMT

Connected Claims USA 2022

Join 600+ leaders in Chicago and get all the key information you need to adjust to changing customer expectations, capitalize on digital insurance opportunities, and...
Date: November 2, 2022 Time: 9:00 am GMT
On Demand

Preparing for the Great Wealth Transfer

Watch wealth management experts from Mercer, Nedbank, and C. Hoare & Co. discuss the evolving needs of today's wealth management clients.

Top 6 Banking & Lending Digitization Predictions for 2022

In this webinar, experts from OneSpan and Smart Communications review the top trends that will shape the digital forms and agreements landscape in 2022.

OneSpan Digital Insurance Webinar

Hear from insurance industry experts as they advise on moving from one-way transactional communications to meaningful two-way, digital conversations.

Rebuilding Trust in Underwriting

This webinar demonstrates how insurers can enable digital transformation in policy underwriting and deliver greater customer engagement.

How to Streamline the Plan: Buying, Enrollment, and Onboarding Experience

Learn strategies and best practices for transforming your digital experience.

Leading with Empathy

Now, more than ever is the time for banks and insurers to proactively demonstrate empathy, fairness, and flexibility throughout the customer experience.

Rebuilding Trust in Insurance

Watch experts from Zurich Insurance Group, Markerstudy, The Society of Claims Professionals and Salesforce discuss the changing customer-insurer relationship and how insurers can rebuild trust.

Delivering Excellence for Vulnerable Customers in Banking and Insurance

This discussion will provide you with the tools needed to supercharge your vulnerable customer strategy and provide a seamless experience for all.

Future of Utilities: Redefining the Utilities Customer Experience

In this Future of Utilities webinar, the expert panel uncover key, practical steps you can take to create an agile CX strategy.

Five Emerging Trends Impacting Role of Communications in Wealth Management

This webinar explores how evolving from communications to two-way conversations can improve the client experience in wealth management.

Communication Trends Shaping the Wealth Management Client Experience

This webinar will explore how evolving from communications to two-way conversations can improve the client experience, remove friction throughout the client journey, and promote deeper...

The Future of Cloud: What’s Next For Your Organization’s SMARTER Conversations Strategy?

Capgemini and Zurich Financial Services join us to discuss different cloud deployments available and how cloud platforms can help you deliver personalized, omnichannel conversations.

SmartIQ Demo Series: Life Insurance

Migrate to digital forms, while still providing high-touch, personalized service. See how in this short demonstration.

Improve User Experience with DocuSign Guided Forms Powered by SmartIQ

We join DocuSign to review how organisations can improve the CX by making their forms process go digital, while also creating more personalised communications.

SmartIQ Demo Series: Health Insurance Enrollment & Onboarding

Migrate to digital forms, while still providing high-touch, personalized service. See how in this short demonstration.

SmartIQ Demo Series: Wealth Management

Migrate to digital forms, while still providing high-touch, personalized service. See how in this short demonstration.

Webinar: Leveraging Technology to Drive the Next Phase of Customer Engagement

From chatbots to cognitive engagement, this discussion will explore how insurers can overhaul their customer engagement strategy through capitalising on new technologies.

The Drivers Behind Moving To Operational Excellence Across The Insurance Industry

Learn how insurers from the South-East Asian region are baking ‘social-distancing’ into their processes as they accelerate the move to digital.

Digital Acceleration in Insurance: Meeting New Demands at Speed

From leveraging technology and enhancing customer experience, to advancing efficiencies across the business – find out the best strategies for success!

How Banks are Creating Two-way Conversations with Customers

We join Celent and American Banker to walk through the implications caused by the pandemic and how banks can personalize their customer communications.

Webinar: Accelerating Digital Account Opening: How to Prepare for What’s Next

Hear Forrester’s digital banking expert, Alyson Clarke, discuss how banks should accelerate and adapt strategies to prepare for future growth.

Forms Transformation: Fight Friction & Deliver on Digital Faster

Hear from Novarica on how to speed up and simplify the customer experience for quoting, enrollment, claims and service. Hosted by Digital Insurance.

Webinar: Evolving from Customer Communications to SMARTER Conversations

This webinar explores how organisations can deepen customer relationships by building trust in a way that can only be achieved by engaging in two-way conversations.

Webinar: Migrate Your Legacy CCM to a Modern Cloud-based Platform

In this session, Doculabs will walk you through how to plan and execute a successful migration.

Webinar: Pro Tips for Making Customer Conversations SMARTER in 2020

To be successful in 2020, companies must become more digital-focused, while keeping the customer at the center of their digital transformation efforts. They must go...

Webinar: Recharge Your Customer Communications Approach

In this webinar, Marci Maddox, Research Director, Enterprise Content Strategies for IDC, will share key insight on how companies should approach their CCM strategies and...
Date: November 19, 2019

Webinar: Are Customer Communications Getting SMARTer?

In this webinar, you'll get a better understanding of what consumers want and discover discrepancies between these desires and what businesses are delivering.
Date: September 19, 2019

Webinar: Timely, Relevant, Meaningful: Building Powerful Customer Communications in Financial Services

We have gathered an expert panel to dive into some solutions and learn how to breakdown data-silos and tackle legacy systems.
Date: June 4, 2019

Webinar: Embracing the Future of Customer Communications Management Today

Craig Le Clair of Forrester Research explores business challenges best addressed by CCM platforms and offers key insight into the steps enterprises can take today.
Date: March 29, 2019

Webinar: 2019 CCM Predictions: The Year of the Customer, Cloud, and Conversations

The customer will be king in 2019. But what does this mean for enterprises trying to ensure their customer communications management programs are aligned?

Webinar: Customer Communications in the Era of Automation

Curious to see where you are in your automation journey? Listen to this webinar to find out where you stand within your industry.

Webinar: Customer Conversations: What Consumers Expect, What They’re Currently Receiving and Why it Matters

Learn tips on how enterprises can act on insights from a recent survey to deliver more meaningful customer conversations and the best possible customer experience.

Webinar: Making the Most of Modern CCM: How Companies Can Improve Relationships and Impact ROI

Want to learn how companies are progressing along the CCM maturity curve, and how this is improving their ROI?

Webinar: The Total Economic Impact of Taking Your Customer Communications Solution Into the Cloud

With more customers expecting to be reached on their preferred channel and time, how do you keep up? Tune in to find out!

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