Smart Communications and Pegasystems

Efficiently Manage Critical Customer Communications with Smart Communications and Pega

Together, Smart Communications and Pegasystems provide a streamlined document generation and personalized customer engagement solution helping business users efficiently create and manage documents and critical customer communications across insurance, financial services, healthcare and the public sector:

Claims & Complaints Management

Dispute Management

New Member Onboarding

Enrollment Correspondence

Policy and ID Card Issuance

Regular Structured Documents – Statements, Bills, Renewals

SmartCOMM for Pega

SmartCOMM integrates seamlessly with Pega's Customer Decision Hub and Customer Service applications to create various communication types including interactive ones. Customer service agents can easily personalize every customer interaction, no matter which channel they use.

Key Benefits to Maximize Your Investment

Improve Customer Experience

Understand your customers’ experiences and improve them with automated document generation and personalized customer communications delivered to the channels that your policyholders want to use.

Manage Compliance & Mitigate Risk

Reduce errors resulting from manual processes and ensure regulatory compliance when creating documents and correspondence with a complete and automatic audit trail.

Reduce Operations Cost

Reduce the reliance on contractors and third parties to update document templates with an easy-to-use, drag-and-drop designer.

Improve Employee Productivity

Integrated workflow capabilities allow seamless access to communication creation from within Pega applications, without ever having to leave.

SOLUTION BRIEF

SmartCOMM from Smart Communications

SmartCOMM is an industry leading, cloud-based enterprise document generation and customer communications management (CCM) solution that directly integrates with leading enterprise platforms like Pega for a seamless user and customer experience. SmartCOMM extends Pega’s case management, workflow and tracking capabilities to build personalized, compliant and sophisticated business and customer communications delivered via the customer’s preferred channel.

Download the Solution Brief

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The Power of SmartCOMM for Pega

Leverage compliant template tools to create documents including quotes, contracts, proposals, statements, invoices and service communications for more efficient processes that maintain the highest levels of accuracy and compliance for highly regulated industries.

Personalized Customer Engagement

Utilizing AI and real-time customer interaction data, Pega Customer Decision Hub users can determine the next best action to engage customers. Then they can quickly deliver personalized, accurate and contextually relevant communications with SmartCOMM for Pega.

Streamlined Document Generation

Pega Customer Service users can easily update documents, select pre-approved content, and finalize conversations for delivery across formats with the integrated and powerfully intuitive SmartCOMM for Pega Draft Editor feature.

Seamless Integration with Pegasystems

Our open APIs and pre-built accelerators make it easy to directly connect SmartCOMM, allowing seamless access to data and communication creation from within Pega applications.