Website & Cookies Policy

Website and Cookies Notice

1. Introduction

SmartComms SC Limited and its group companies  (collectively “Smart Communications”, “we”, “us” and “our”) has issued this Website and Cookies Notice (“Notice”) to apply to this website (“Website“) and to any websites and Smart Communications branded pages on third party platforms (such as Facebook, LinkedIn or Twitter)  (the “Smart Communication Group Sites”), which are operated by or on behalf of Smart Communications.

This Notice sets out how we collect and process information about you on the Smart Communication Group Sites.

This Notice is specific to the website and cookie activities carried out by Smart Communications and is to be read alongside the External Privacy Policy which details:

  • Sharing Personal Data
  • International data transfers
  • Data Retention
  • Data Retention Rights

Each Smart Communications entity is responsible for the use of personal data it collects from you. For information relating to the particular data controller of your personal data, please see the list at the end of this Notice.

2. Collection of Personal Data

The personal data that we may collect about you broadly falls into the following categories:

Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details for example in order to register for an account with us, to subscribe to marketing communications from us, register for events, webinars, surveys and/or to submit enquiries to us.

Personal data that you provide via the Smart Communication Group Sites, may be used to for direct marketing, advertising and public relations purposes, in connection with Smart Communications’ business activities, products and services (including to make recommendations about our services, product updates, surveys, referral programmes, special offers, incentives, promotions, events and webinars), and to inform you about important developments within Smart Communications. We may also send you marketing material about our third-party business partners where their services are used in conjunction with our products, for example, SMARTCOMM for Salesforce (please see the External Privacy Notice for more details).

Information that we obtain from third party sources

(Please see the External Privacy Policy for more details)

Information that we collect automatically

When you visit Smart Communication Group Sites, we may collect certain information automatically via technology tools such as cookies, service infrastructure (e.g. duration of session, use of webcams, connection information) and similar technologies from your device. We use the term “cookies” in this Notice to refer to website cookies and to similar technologies that may collect personal data automatically when you visit the Smart Communications Group Sites (such as pixel tags, web beacons, device IDs and similar technologies). In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.

Specifically, the information we collect automatically may include your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country- level location) and other technical information.  We may also collect information about how your device has interacted with Smart Communication Group Sites, including the pages accessed and links clicked.  Where you register to use one of our sites by creating a user account, we may collect information which identifies your use of our site: for example, pages visited, and files downloaded.

Collecting this information enables us to better understand the visitors who come to Smart Communication Group Sites, where they come from, and what content is of interest to them, in addition to detecting, preventing or otherwise addressing fraud, security or technical issues, to ensure network and information security and to host, maintain and improve our websites including data hosting, data security, system maintenance and testing and troubleshooting systems and data. We use this information for our internal analytics purposes and to improve the quality and relevance of Smart Communication Group Sites.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

3. Cookies and similar tracking technology

What is a cookie?

A cookie is a small text file or a piece of information that may be stored on your computer or mobile device when you visit a website. Almost every website uses cookie technology. Cookies serve several purposes such as letting you navigate between webpages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Website before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests. This functionality makes cookies extremely useful to improve your user experience when you return to a website you have already visited.

How long do cookies last for?

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’. These cookies exist only while your browser is open and are deleted automatically once you close your browser. Other cookies are ‘persistent cookies’. These cookies survive after your browser is closed until a defined expiration date. They can be used by websites to recognise your computer when you open your browser and browse the Internet again

What types of cookies do we use?

Below is a detailed list of the cookies we use on the Smart Communication Group Sites. Our Website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

  • Strictly Necessary Cookies
  • Targeting Cookies
  • Performance Cookies
  • Functional Cookies

The specific types of Cookies served through the Smart Communications Group Sites are described below:

  • Strictly Necessary Cookies: These cookies are necessary to provide you with services available through the Smart Communications Group Sites and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like stored passwords for log-ins, would not be possible.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Performance Cookies: These cookies used specifically for gathering data on how visitors use Smart Communication Group Sites, which pages are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.
  • Functionality Cookies: These cookies collect information to help us customize the Smart Communications Group Sites for you. They can be used to recognise you when you return to the Smart Communications Group Sites. This enables the operator to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).

What other technologies are used to track my Smart Communications Group Site visits?

We may also use other tracking technologies, such as pixel tags and web beacons, to better tailor the Smart Communications Group Sites in order to provide a better service. These technologies usually work in conjunction with cookies.

Social Media Cookies: On some pages of the Smart Communications Group Sites, third parties that provide applications through the Smart Communications Group Sites (such as LinkedIn, Google and Twitter) may collect your IP address and set their own cookies in order to track the success of their applications or customize applications for you. These services will also authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign-up form or provide feedback. For example, when you follow the Smart Communications Group using a social media button on a Smart Communications Group Site (e.g. Facebook, Twitter or LinkedIn), the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us. Some pages of the Smart Communications Group Sites may also contain embedded content, such as video content from YouTube, and these sites may set their own cookies. Your interactions with these features are governed by the privacy notice of the company providing them.

Beacons and Widgets: Web beacons operate in a similar way to cookies and are placed on websites or in an e-mail in order to monitor the behaviour of the user visiting the website or sending the e-mail.

4. Legal basis for processing

If you are from the European Economic Area, our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only where

  • we have your consent to do so;
  • we need the personal data to perform a contract with you; or
  • the processing is in our legitimate business interests and not overridden by your data protection interests or fundamental rights and freedoms.

In some very limited cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

5. Website specific security for Personal Data

We use appropriate technical and organisational measures to protect the personal data that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data.  Specific measures we use include:

  1. The use of https for this Website;
  2. Access controls to our systems;
  3. Physical access controls to sites where we process your personal data;
  4. Employee policies, procedures and training for our staff who handle personal data;
  5. Prospect information obtained from GDPR compliant suppliers;
  6. Website encryption.

6. Changes to the Notice

This Notice was last updated on 24 July 2020. A Notice will be posted on our Website home page for 30 days whenever this Notice is changed in a material way. By continuing to use the Smart Communications Group Sites you confirm your continuing acceptance of this Notice.

Smart Communications is continuously improving our websites and products by using various third-party web analytics tools, which help us understand how visitors use our websites, desktop tools, and mobile applications, what they like and dislike, and where they may have problems. We maintain ownership of this data and do not share this type of data about individual users with third parties

7. Contact Us

Please contact Smart Communications using the below contact details if you have any questions about this Notice or Smart Communications practices relating to privacy.

Attention: Data Protection Officer

Email: privacy@smartcommunications.com

Telephone: 020 8238 7400

Address: Catalyst House, 720 Centennial Court, Centennial Park, Elstree, Hertfordshire, WD6 3SY, UK

8. How to control or delete cookies

You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “Cookie Settings” button at the bottom of the page.

Please also note that if you choose to reject or remove cookies, doing so may prevent certain features or services of the Smart Communications Group Sites from working properly and therefore affect your experience. Areas of the Smart Communications Group Sites that can potentially incorporate content from third parties, and which therefore place third-party cookies, will not be available to you. If that is the case, you will be informed accordingly. Since your cookie opt-out preferences are also stored in a cookie in your website browser, please also note that if you delete all cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

Group companies responsible for the processing of personal data

SmartComms Pty Limited any export of personal data from the EEA to Australia (where this group company is located) is subject to the terms of the Smart Communications Intra-group data transfer agreement which incorporates the EU standard contractual clauses.

SmartComms LLC – any export of personal data from the EEA to the United States (where this group company is located) is subject to the terms of the Smart Communications Intra-group data transfer agreement which incorporates the EU standard contractual clauses.

SmartComms SC Limited – SmartComms SC Limited is registered with the UK Commissioner’s Office under registration number Z9698640.