HEALTHCARE PAYER ENROLLMENT SOLUTION
Digitally Transform the Healthcare Enrollment Experience
Reduce costs, improve utilization rates, increase member satisfaction, and more by transforming enrollment communications into two-way digital conversations.Request a Demo
A Pure Cloud Solution for Healthcare Enrollment
Improve the healthcare member journey by bringing payers, brokers, benefits admins and enrollees together under one healthcare payer enrollment solution – The Conversation Cloud™
Create a bulletproof step-by-step process for employees to select plan offerings.
Streamline the delivery of personalized plan documents to enrollees over their channel of choice.
Integrate with systems of record to pull in and pre-populate group account information.
Integrate with popular e-signature solutions to eliminate printed documents and wet signatures.
Enable collaboration between group sales, benefit brokers and benefits administrators.
Enable stakeholders to participate on any device and to start, stop and resume without losing information.
Create a Seamless Healthcare Enrollment Experience
Orchestrate an engaging benefit enrollment journey for every stakeholder
Simplify the process of collecting information from and collaborating with benefits administrators to identify suitable plans to offer.Watch Video
Streamline the experience of choosing benefit plan options, defining eligibility requirements and inviting employee cohorts to enroll.Learn More
Create a 100% digital experience, including providing plan information, personalizing documents and collecting signatures with our healthcare payer enrollment solution.Watch Video
Even before COVID-19, digital was a goal for companies. We’re still not fully on the other side of hybrid or work-from-home arrangements, so there isn’t going to be a traditional enrollment process where you sit in a conference room, get your packet and fill out your form for HR.
- Kevin Davis, Senior Benefits Consultant, Univest Insurance
Benefits of Transforming the Healthcare Enrollment Experience
One large regional insurer was able to digitize enrollment and connect sales and operations teams, increasing the number of groups they can onboard.
Using a guided process, an insurer was able to speed up completion and improve accuracy rates, resulting in an 80% reduction in rework and handling times.
The employees of one large group plan sales organization can now collaborate on enrollments and have a dashboard showing all work in progress all in one healthcare payer enrollment solution.
An insurer that adopted a digital enrollment process was able to see a 5X return on investment in the first six months.
A large regional insurer is now able to process enrollments much faster, reducing the time it takes to onboard by up to four weeks.
The State of Digital Transformation in Healthcare: Connecting the Healthcare Claims Experience
Learn how the Conversation Cloud platform can help connect the dots within your organization – from the explanation of benefits (EOB) to appeal to redetermination for the member and your appeals and grievances team.Download Now
Streamline Group Plan Enrollment
Watch this on-demand webinar where we demonstrate the possible future state of benefit plan enrollment, in this case for small groups. See how the healthcare payer enrollment solution, powered by SmartIQ, streamlines the flow from group plan sales to broker to employee, including the omnichannel delivery of summary of benefits and coverage (SBC) and summary plan description (SPD) documents to the enrollee.
Create a 100% Digital Enrollment Experience
Discover how these capabilities work together to provide a comprehensive healthcare payer enrollment solution for payers, brokers, admins and enrollees.
Discover how these capabilities work together to provide a comprehensive healthcare payer enrollment solution for payers, brokers, admins and enrollees.Learn More
Learn More About Improving the Member Journey with these Featured Resources
3 Trends Transforming New Member Enrollment for Healthcare Payers
Explore how member expectations, government regulations and digital adoption impact enrollmentRead More >
From Onboarding to Lifelong Relationships
Discover how leading health insurers create meaningful connections through every member touchpointRead More >
Transform Your Member Communications
Learn how flexible tools and cloud technology can enable health plans to scale the conversation through a leading payer enrollment solution.Read More >
Digital Enrollment and Onboarding for Health Insurance Plans
SmartBrief looks at how migrating to digital-first communications—controlled by an insurer’s business units—can produce unparalleled business valueRead More >
Group and Member Enrollment
Learn how Smart Communications enables health insurers to control costs and improve the member experience for group and individual plan enrolleesRead More >
Healthcare Enrollment Partners
Customer Solutions that Scale
Smart Communications has partnered with leading core system and service providers to deliver a bespoke healthcare payer enrollment solution for health insurers, third-party administrators, and benefits brokers.
Insurers all over the world serving group, individual, Medicare Advantage, supplemental, and international products rely on Smart Communications across the enterprise.
Provide an Industry-Leading Enrollment Experience
The enrollment process is the first true test of your member experience. Support plan sales, benefits managers and enrollees with a great experience from the start.