About the White paper

Eliminate Healthcare Forms and Boost Member Satisfaction with Cloud Technology

Have you ever scheduled an appointment with a new doctor and filled out paperwork online, only to complete the same information on a paper form once you get to the provider’s office? This all too common occurrence oftentimes leads to a subpar patient experience. In today’s digital-first age, both health payers and providers need to rethink the end consumer’s experience and make it similar to the more intuitive, digital interactions common in retail, banking and other industries.

Healthcare consumers want to be known as individuals and finding, completing and submitting the same forms again and again unfortunately gets relationships off on the wrong foot. This white paper, developed in partnership with HealthcareDive, offers insights into how healthcare payers and providers can improve the end-to-end experience by reimagining the forms experience.

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