Intelligence
Combine detailed reporting and analytics to drive process improvement and share conversation information with external systems to enhance customer understanding.
BENEFITS
Derive Insights that Drive Value
Our Intelligence capabilities bring intelligent insights from previous interactions to enable organizations to enhance their customer communications, avoid duplication and improve effectiveness over time.
Uncover trends and identify areas for continued process improvement
Get recommendations on ways to improve the effectiveness of communications
Combine customer experience datasets together to improve personalization efforts
Understand the impact of your customer conversations
"Smart Communications also offers extended readability and sentiment and similarity analysis to improve content personalization."
- Marci Maddox, IDC
Build Real, Empathetic Experiences
Gain access to real time content readability scoring and sentiment analyses in the template building process to ensure you're striking the right empathetic tone with your communication content.
Never Lose Track of A Customer Conversation
Gain a full understanding of each and every communication sent, along with the content, offer, and channel. Combine with external customer data to gain a full picture of your customers and optimize for future personalization.
The Rise of AI and Machine Learning in Customer Communications Management
Watch Kaspar Roos of Aspire CCM examine the role of AI and machine learning in customer communications management, and get an introduction of how content intelligence can reimagine your template creation effectiveness.
The only platform that delivers personalized, omnichannel conversations across the entire customer experience
The only platform that delivers personalized, omnichannel conversations across the entire customer experience
Leverage analytics and derived insights to improve the effectiveness of your customer conversations
Explore the products that make up the Conversation Cloud
