The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
2023 Industry Benchmark Reports: Access exclusive data for financial services, insurance, and healthcare industries.
Comprehensive research exposes gaps between customer and business’s perception of customer interactions. Access exclusive reports for financial services, insurance, and healthcare industries.
of customers say communications are somewhat or very important to the overall customer experience.
of customers would be likely to switch from a company if their communications did not meet expectations.
of customers would end an interaction with a company if the way they collect information (such as completing a form) is too difficult.
of customers prefer web forms over fillable PDFs and paper.
When it comes to providing personal data, 43% would prefer to submit data directly online.
LIKELY TO SWITCH AWAY FROM A COMPANY IF COMMUNICATIONS DON’T MEET EXPECTATIONS
LIKELY TO END AN INTERACTION WITH A COMPANY IF THE WAY THEY COLLECT INFORMATION IS TOO DIFFICULT
of businesses think their customer communications are getting better
of customers agree
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