Integration
We partner with the industry's leading customer experience technologies - so you can integrate with your existing applications and processes and build seamless experiences for your customers.
BENEFITS
Your Customer Experience Ecosystem - Integrated
Our Integration capabilities allow enterprises to build fast, reliable and scalable ecosystems that combine the Conversation Cloud with the other critical technologies that you rely on to get work done.
Break down internal silos across disparate technologies
Build more complete - and contextual - views of your customers, partners and employees
Remove friction with joined-up processes and intuitive experiences
Serve your customers and stakeholders with the freedom to build an open best of breed ecosystem
"With its Conversation Cloud Platform and Marketplace, which includes connectors to systems such as Salesforce, Pegasystems, and Guidewire, Smart Communications has demonstrated that it continues to speed up implementation times while making it easier for customers to integrate or extend its functionality.“
- Kaspar Roos, AspireCCM
Speed Time to Value
Choose from over 30 prebuilt accelerators and integrations with the most widely used enterprise technologies to extend the value of the Conversation Cloud.
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Harness the Industry's Most Expansive API Framework
Leverage a robust and modern API framework to programmatically access entire platform capabilities, build custom integrations and workflows, all with complete reference documentation.
The Conversation Cloud Marketplace
Explore Smart Communications and partner-built integrations in the Conversation Cloud Marketplace – designed to deliver projects and impact to the business quickly.
The State of Customer Conversations
Find out what business leaders and consumers from around the globe say about how they prefer to communicate with organizations.
The only platform that delivers personalized, omnichannel conversations across the entire customer experience
The only platform that delivers personalized, omnichannel conversations across the entire customer experience
Leverage analytics and derived insights to improve the effectiveness of your customer conversations
Explore the products that make up the Conversation Cloud
