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Unite Your Customer Experience Technologies into One Powerful Ecosystem

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We partner with the industry's leading technologies - so you can integrate with your existing applications and processes and build seamless experiences for your customers.

BENEFITS

Your Customer Experience Ecosystem - Integrated

Our Integration capabilities allow enterprises to build fast, reliable and scalable ecosystems that combine the Conversation Cloud with the other critical technologies that you rely on to get work done.

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Break down internal silos across disparate technologies

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Build more complete - and contextual - views of your customers, partners and employees

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Remove friction with joined-up processes and intuitive experiences

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Serve your customers and stakeholders with the freedom to build an open best of breed ecosystem

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"With its Conversation Cloud Platform and Marketplace, which includes connectors to systems such as Salesforce, Pegasystems, and Guidewire, Smart Communications has demonstrated that it continues to speed up implementation times while making it easier for customers to integrate or extend its functionality.“

- Kaspar Roos, AspireCCM

Speed Time to Value

Choose from over 30 prebuilt accelerators and integrations with the most widely used enterprise technologies to extend the value of the Conversation Cloud.

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Harness the Industry's Most Expansive API Framework
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Harness the Industry's Most Expansive API Framework

Leverage a robust and modern API framework to programmatically access entire platform capabilities, build custom integrations and workflows, all with complete reference documentation.

The Conversation Cloud Marketplace

Explore Smart Communications and partner-built integrations in the Conversation Cloud Marketplace – designed to deliver projects and impact to the business quickly.

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Integration and Accelerator Marketplace​
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Leverage Integration Capabilities Across Industries and Use Cases
FINANCIAL SERVICES
Beneficiary Change, Onboarding, New Account Opening, Loan Application
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INSURANCE
Claims Submission, Quotes and Proposal, Applications, Renewal Submissions
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HEALTHCARE
Plan Selection, Enrollment & Onboarding, Health Risk Assessments, Claims Submissions, Applications
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The State of Customer Conversations

Find out what business leaders and consumers from around the globe say about how they prefer to communicate with organizations.

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The only platform that delivers personalized, omnichannel conversations across the entire customer experience

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Collect
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Communicate
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Collaborate
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Integration
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Collect
Seamlessly collect customer information by transforming static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.

The only platform that delivers personalized, omnichannel conversations across the entire customer experience

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Collect
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Seamlessly collect customer information by transforming static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.
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Communicate
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Collaborate
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Intelligence

Leverage analytics and derived insights to improve the effectiveness of your customer conversations

Explore the products that make up the Conversation Cloud

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Enterprise Conversations without Complexity

Are you ready to scale the conversation with your customers?