INSURANCE CLAIMS SOLUTIONS

P&C Digital Claims

Improve customer experience scores and claims handling accuracy while reducing claims disputes, loss adjustment expenses and more

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Be A Digital-First Claims Organization

Leading insurers are realigning their digital engagement strategies across claims operations to drive down costs and improve the customer experience. Modern customer communication tools enable property casualty insurers to offer smarter ways of engagement with today’s claimants and policyholders. Insurers that adopt a digital-first insurance claims solutions can enable meaningful two-way conversations from the first notice of loss (FNOL) throughout the claims journey.

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Improve Customer Satisfaction

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Reduce Administrative Time

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Hyper-personalized Experiences

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More Complete View of the Customer

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Reduce Labor Costs

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Omnichannel
Communications

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Faster Turnaround

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Seamless Integrations w/claims management systems

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Improved Agility and Responsiveness with Cloud

Claims has always been called the shopwindow of insurance: It can make or break the relationship with the claimants. In someone’s hour of need, insurers have the potential to show urgency, empathy and proactiveness. If they don’t, people talk about it. And that’s particularly true in a digital-first world, where the rise of AI, automation, and cloud-first technologies are bringing policyholders efficiency, speed and customer-centric service.

Sharpen Customer Engagement Throughout the Entire Claims’ Lifecycle

Meeting consumer expectations is at the forefront of every claim’s manager’s mind, seeking to exceed their claimants’ expectations while still balancing the need to effectively investigate and settle claims. See how leading Insurers are providing claims handlers with the tools they need to create – and maintain – the proper tempo of communications required to keep the claimant properly engaged, with insights that are personalized and delivered on their preferred channel to significantly improve the overall customer experience.

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ebook about digital first insurance claims solutions

EBOOK

Becoming a Digital-First Claims Organization

Realign digital engagement strategies across claims to improve customer experiences.

Download the eBook

Key Benefits Achieved by Leading P&C Insurers

The Conversation Cloud™ transforms how claims professionals interact and communicate with customers and has been proven to drive real results across claims and other operational areas.

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Claimant

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Claims Professional

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VP Claims

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CIO

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Provides personalized responsive and convenient conversations in the channels they prefer

Hyper-personalization

Specific preferences and details are known and incorporated into personalized, thoughtful communications.

Omnichannel experiences
Responsive
Convenient
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Improved Efficiency and Productivity

Automate manual work processes

Support straight-through processing for tasks like identity verification.

Speed up turnaround time
Empower advisors to get more done
Analyze and optimize
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Gain Flexibility and Scalability with Lower IT Costs

Improve agility with a low-code, easy-to-use platform

Empower business users to manage and update content and rules without IT.

Extend your IT investments
A modern, cloud-based architecture
Simplify and reduce redundant systems
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Reduce Regulatory Risks

Ensure every communication follows policy

Put controls in place over content and templates with flexible business rules to adapt to different geographies.

Capture the right regulatory data
Maintain a full audit trail
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WHITE PAPER

Modern Conversations Platform Becoming Mainstream across Claims Operations

Capture the intrinsic value of a modern conversations platforms by harnessing the key capabilities across the claims process to improve the customer experience.

Download the Whitepaper
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“A strong insurance-customer experience needs to begin as early as the first notice of loss. Satisfied insurance customers are 80% more likely to renew their policies than unsatisfied customers.”

- Property Casualty360
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“Leveraging SmartCOMM and Duck Creek has allowed us to provide the best possible customer experience to our claims users, shorten our delivery lead time, as well as simplify internal processes for our employees.”

- Aamir Mohammad, West Best Mutual Insurance
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Digital Claims Powered by The Conversation Cloud

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Collect
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Communicate
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Collaborate
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Integration
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Intelligence
Seamless collection of first notice of loss and other claims information
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Collect
Seamlessly collect First Notice of Loss and other claims information by transforming traditional static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.

Digital Claims Powered by The Conversation Cloud

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Collect
Seamless collection of first notice of loss and other claims information
Seamlessly collect First Notice of Loss and other claims information by transforming traditional static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.
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Communicate
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Collaborate
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Intelligence

Learn how The Conversation Cloud gives claims professionals the ability to engage with customers more effectively, with real-time conversations enabled across their preferred channels.

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Customer Conversations Management for P&C Claims Handling

Learn how to enable interactive, real-time, two-way conversational capabilities that enrich the customer experience, enable faster claims resolution and ensure compliance – all while increasing the claim adjuster’s productivity and improving their job satisfaction.

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For Insurers, Ad Hoc Doesn’t Have to Be Difficult

With the proper tools – ad hoc doesn’t have to be difficult.

Read Now >
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3 Ways Insurers Can Improve Communications and the Customer Experience

Communications is vital to the claims experience.

Read Story >
eBOOK
The Most Successful Claims Adjusters Do Not Talk at Their Customers – They Start a Conversation

Discover the key capabilities delivered from the Smart Communications Conversation Cloud across the claims’ lifecycle.

Download Now >
WHITE PAPER
Modern Conversations Platform Becoming Mainstream across Claims Operations

Capture the intrinsic value of a modern conversations platforms by harnessing the key capabilities across the claims process to improve the customer experience.

Read More >
BLOG
2022 Forrester Consulting TEI: SmartIQ™ Enables Cost Savings, Solves Business Challenges

This 2022 Forrester TEI study provides an in-depth analysis of the ROI, cost savings, and business benefits for enterprises using SmartIQ.

Download Study >

Customer Solutions that Scale

More than 250 Leading Insurers across the globe trust Smart Communications to communicate with their customers daily.

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Become a More Customer-Centric Claims Organization

Are you ready to scale the conversation with your claimants and policyholders?