Seamlessly collect First Notice of Loss and other claims information by transforming traditional static forms-based processes into intelligent, conversational user experiences that reduce abandonment rates and improve data quality and accuracy.
Enable claims adjusters the ability to initiate interactive, personalized, contextual, and compliant communications directly from within core systems such as Guidewire ClaimCenter or Duck Creek Claims, that can be triggered directly from the claims submission data, automatically generating required communications to simplify the claim handlers time while improving the customer experience.
Allows a collaborative approach to negotiate and execute business-critical agreements across internal and external stakeholders using experience-driven workflows, strengthening the collaboration efforts required to finalize coverage decisions during the claims’ lifecycle.
Orchestrate insightful two-way conversations to coordinate meaningful interactions with all parties, across all channels, to provide the optimal customer experience.
Ensures that customer conversations can be created and managed directly from the claims management system, like Guidewire ClaimCenter or Duck Creek Claims.
Claims managers can also leverage intelligence to ensure the tone of conversations are appropriate, while also monitoring the claimant’s sentiment to ensure proper action is taken to preserve higher levels of customer satisfaction.