Transform citizen experience and reduce costs through digital-first, interactive conversations
Successful Digital Transformation for Government Agencies
Just like in business, government agencies need to provide citizens with fast, easy, digital-first interactions that match the experiences they expect in the consumer world. Smart Communications enables you to engage constituents, suppliers, employees and other stakeholders at every touch point with real-time, contextual, two-way conversations. Reimagine core government processes such as licensing, permitting and applications for social services by empowering citizen self-service using any digital channel or device. Automate processes behind the scenes to save money, time and internal effort. Then respond instantly with engaging, personalized and compliant communications – delivered via the channels citizens prefer and automatically synched to your content archive.
Whether you’re a federal, state or regional agency, find out how you can connect data with your core systems of record, or even e-signature platforms to achieve new heights of efficiency while delivering an end-to-end digital experience.
What can we help your organization achieve?
• Faster, more personalized citizen service
• Savings in time and money through more efficient processes
• Improvements in data accuracy and compliance with regulatory requirements
Ready to strengthen your community as you succeed? We can help.
CASE STUDY
Smarter Data Collecting for Risk Assessments
This regional water agency transformed the way it collects and manages data, overhauling its paper-based forms and associated manual workflows for employee risk assessments.
READ MORECASE STUDY
Transformed Vehicle Permitting Processes
The San Diego Airport Authority saw processing time drop from weeks to minutes for vehicle permits, while improving time to revenue.
READ MORECASE STUDY
Measurable Productivity Improvements
This federal agency streamlined applications and approval processes for vehicle imports, making it easier for constituents and dramatically reducing the need for staff support.
READ MORECreating More Efficient Government Processes
Imagine if your citizens could simply apply for a business license or report a dangerous hazard from their phone, tablet or computer – and receive a response on demand? Smart Communications enables government agencies to collect and collaborate on information digitally, and then deliver compliant communications in real time, for a frictionless journey.
• Support green initiatives by eliminating paper, postage and labor costs
• Reduce reliance on IT and speed up time to market, with drag-and-drop capabilities designed for business users
• Support accessibility requirements, including Section 508 compliant PDFs and HTML messages
We’re here to guide you in realizing your vision – one that results in greater productivity for your government agency.
Family of Products
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