Reimagine and automate processes like licensing, onboarding, permitting, and applications for public-facing services with a digital-first, omnichannel approach. Citizens can benefit from self-service options while your teams streamline operations through automated workflows, reducing manual tasks, saving costs, and boosting productivity. Respond in real-time with personalized, compliant communications, seamlessly transferred across all channels and stored in your content repository.
DIGITAL TRANSFORMATION IN GOVERNMENT
Transform Citizen Experience and Modernize with Digital-First, Interactive Conversations
Successful Digital
Transformation in Government
Our work with government organizations shows that digital transformation is not just about upgrading systems—it’s about creating end-to-end digital experiences that enable fast, agile responses and ensure public satisfaction. Smart Communications allows for successful digital transformation in government by enabling you to engage citizens, suppliers, employees and other stakeholders at every touch point with real-time, personalized and relevant two-way conversations.
Modernize Core Government Processes
Achieve Unmatched Agility and Efficiency with Smart Communications
Whether you are implementing a new program, navigating new legislation, or looking to replace legacy solutions, Smart Communications offers fast, scalable, and highly configurable solutions, built by business users. Our solutions reduce complexity while offering powerful capabilities for highly regulated government services requiring complex workflows, while delivering an end-to-end digital experience.
Ready to Transform Government Services and Deliver More Personalized Conversations?
Let Smart Communications help you modernize processes, eliminate legacy systems, and boost staff efficiency—all while enhancing security and compliance.
What Can We Help You Achieve?
Faster, more personalized citizen services with highly configurable cloud solutions
Improved staff satisfaction by shifting to high-value tasks, and removing cumbersome manual-based activities
Enhanced data security, and compliance standard required by Government and their citizens
Reduction in technical debt and legacy systems reliance, saving time and money
"SmartIQ significantly reduced the applicant query rate and additional contact needed to clarify information provided from over 80 per cent to less than 20 per cent of throughput. This improved assessment turnaround times and reduced manual processes. The success of this first project has resulted in SmartIQ being used as the core client-facing component of another application process, and additionally involves data integration to back-end business systems. “
-Gary Leifheit, CIO
Department of Infrastructure and Regional Development
Resources to Kickstart Your Digital Transformation
Explore real-life customer case studies to see how Smart Communications supports government agencies in their transformation journeys:
Create More Efficient Government Services with Seamless Digital Experiences
Envision a future where citizens can apply for licenses and permits, report incidents, and access vital services from any device, receiving instant, personalized responses. With Smart Communications, government agencies can securely collect data, streamline processes, and deliver real-time, compliant communications—all while reducing costs and enhancing citizen engagement.
Deliver faster, more personalized citizen services with highly adaptable cloud solutions
Empower business users to launch services faster with easy, drag-and-drop tools, eliminating burdensome manual activities
Strengthen data security and meet compliance standards required by governments and their citizens, including accessibility requirements such as Section 508 and WCAG
Reduce reliance on legacy systems, cutting technical debt, saving time, and minimizing costs
Experience the Conversation Cloud™
The only platform that delivers omnichannel conversations across the entire customer experience.
Explore the products that make up the Conversation Cloud
