Smart Communications is a 2020 Hot CX Solution Company for the Fourth Year in a Row

DOCUMENT Strategy List Honors Technologies Dedicated to Transforming the Customer Experience

London and New York – September 9, 2020 – Smart CommunicationsTM, the only provider of a customer conversations management platform, today announced it has been included as a 2020-2021 Hot Customer Experience (CX) Solution Company in the DOCUMENT Strategy Summer Issue. Smart Communications was recognized for empowering its customers to have smarter conversations that are personalized, interactive and contextually relevant.

“Companies that place a strong emphasis on enhancing customer experience ultimately increase loyalty, which results in long-term success,” said Ken Waddell, publisher of DOCUMENT Strategy Media. “The Hot CX Solution Companies list showcases technologies that help make this vision a reality for enterprises who are committed to this important goal.”

Disconnected communications and static forms lead to poor customer experiences. By embracing the next generation of customer communications management (CCM) and transforming their forms-based processes, Smart Communications customers can engage in meaningful conversations at scale, resulting in more rewarding customer engagements, better retention and increased ROI.

“The desire for interactive, omni-channel customer conversations has accelerated as consumer preferences and expectations have broadened to focus more on digital experiences,” said James Brown, CEO of Smart Communications. “This recognition confirms the value we bring to businesses who are focused on digitally transforming the customer experience to be more adaptive, personalized and truly two-way.”

In addition to being a DOCUMENT Strategy Hot CX Solution Company, Smart Communications’ ability to help companies communicate more effectively in order to deliver exceptional customer experiences has been recognized by several key analyst firms. So far in 2020, the company has been ranked as a Leader in evaluations by IDC, Aspire, Novarica and Aragon Research.

About Smart Communications
Smart Communications™ is the only provider of a customer conversations management platform. More than 500 global brands rely on Smart Communications to deliver smarter conversations across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The Smart Communications platform includes the enterprise-scale customer communications management power of SmartCOMM™, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDX™. To learn more, visit