See how Insurers are having SMARTER conversations across Policy, Billing and Claims.
Insurance Industry Software Solutions
Increase Policyholder Engagement with Secure, Scalable, Business-Driven Insurance Industry Software Solutions
Software Solutions to Empower Insurance Customers with Digital Omnichannel Experiences
Create seamless customer experiences while reducing IT expenses with an all-in-one omnichannel communication digital platform that caters to the insurance industry’s needs. Whether you focus on property and casualty (P&C), life, or specialty lines, now is the time to deliver SMARTER conversations with insurance customers powered by leading CCM software and digitized forms management.
Deliver Rich, Sustainable Customer Experiences that Drive Business Outcomes
The Conversation Cloud™ enables insurers to digitally transform their core operational functions across policy, billing and claims from start to finish – at scale – delivering a customer-centric experience. We offer insurers the ability to deliver impactful, personalized and relevant conversations in real time, shifting priorities from the best-in-class printed piece to the digital interactions that will make or break a customer’s experience.
Drive Value by Integrating a Customer Conversations Platform into the Insurance Ecosystem
Building an open insurance ecosystem is an increasingly important aspect of meeting the interoperability needs of Insurers. This is where best-of-breed pure cloud technologies deliver rich experiences and enable IT and the broader business to respond to market demands more efficiently and expeditiously- at scale.
To achieve this, companies are prioritizing their futures by investing in cloud-based insurance industry software solutions that transform customer communications into SMARTER conversations. A solution that is purpose-built for the cloud enables insurers to easily integrate with core systems like Guidewire, Duck Creek, FINEOS, Fast and Salesforce, and more, to take advantage of the agility, quick innovation and elastic scalability that the cloud offers.
Driving Business Efficiency by Optimizing Policyholder Communications
Optimizing customer communications and touchpoints have a significant effect in ensuring customers more readily trust their insurers. It is no longer enough to just offer a digital-centric experience, it also needs to be customer-centric.
By adopting frictionless processes such as personalized and intelligent adaptive forms, our insurance industry software solutions enable insurers to deliver digital-first conversational experiences that are more clear, concise and timely than traditional communications.
Create Consistent Omnichannel Customer-Focused Engagement with The Conversation Cloud Digital Platform
Deliver seamless, end-to-end connected experiences for your customers that are simple and easy to use. Insureds expect digital, two-way conversations whenever they need them and on their preferred channels. Over 260 insurers have leveraged our leading customer conversations platform to deliver impactful and personalized conversations in real time. Prioritize your organization’s future by investing in fourth-generation, cloud-based CCM solutions that transform customer communications into SMARTER customer conversations.
One Enterprise Platform to Support an Insurer's Customer Experience Strategy
Having access to effective communication tools that enable digital-first interactions is critical to an insurer's customer experience strategy. Comprehensive insurance industry software solutions bolster the operations team's ability to scale the conversation, add value to the customer experience, lower disputes, and reduce expenses. The Smart Communications pure cloud, digital platform works seamlessly with core policy, claims, billing systems and other enterprise software tools platforms, providing unparalleled personalization and omnichannel capabilities across the entire insurance lifecycle.
Policy
Billing
Claims
Policy
Ease mission-critical document composition and publishing
Create and deliver highly personalized, relevant, and interactive conversations via preferred channels at tremendous scale.
Billing
Enable efficient billing processes by generating timely, relevant communications to manage billing cycles
Digital delivery of notifications, reminders, bills, statements, and more.
Claims
Seamlessly collect claims info from FNOL to Settlement through intelligent conversational user experiences.
Transform your claims communications into hyper-personalized, two-way conversations
Deliver communications through customers’ preferred channels and devices.
See the Conversation Cloud in Action for Policyholder Engagement
The ability to deliver impactful, personalized, and relevant conversations in real-time is a top initiative for insurers. See how the Conversation Cloud can help optimize the customer journey while increasing engagement.
Insurance Resources
From insurance customer case studies to eBooks, analyst reports, infographics and more, we’ve highlighted the best insurance-related content for you to read and share as you explore the benefits of delivering SMARTER customer conversation through compliant insurance industry software solutions.
CELENT REPORT
Celent Report: Customer Communication Management Solutions: Global Insurance Edition, 2024
Celent named Smart Communications a ‘Luminary’ due to our strong technology capabilities powered by SmartCOMM™ and SmartIQ™.
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Our Featured Insurance Industry Customers
Our Featured Partners
Experience the Conversation Cloud™
The Conversation Cloud is a proven omnichannel platform that improves customer satisfaction scores, boosts speed and quality, increases productivity and reduces operational costs across new business, underwriting, claims and other operational areas in insurance.
Insurance Industry Software Solutions to Empower Success in a Customer-Driven World.
Learn how Insurers can succeed in today's digital-focused, customer-driven world by rising above the competition and delivering personalized, omnichannel conversations across the entire customer experience.