Insurance Industry Software Solutions

Secure, scalable, business-driven policyholder engagement

Create Consistent Omnichannel Customer-Focused Engagement with The Conversation Cloud™ Digital Platform

Digital-first strategies across an Insurer’s operations are now becoming a necessity, prompting the need for Insurers to act at an accelerated rate as the insurance landscape continues to evolve.  To remain competitive, insurance executives need a more decisive approach paired with the right software to become a customer-centric organization.

Today’s consumers expect two-way interactive conversations – a far cry from the one-way, transactional communications of the past. Smart Communications’ software solutions help global insurers implement a digital-first strategy to optimize the customer’s end-to-end journey and provide SMARTER ways of engagement. 

Learn how Insurers are delivering SMARTER conversations at scale across the entire customer lifecycle with our comprehensive platform solution.

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One Enterprise Platform To Support an Insurer's Customer Experience Strategy

Having access to effective communication tools that enable digital-first interactions is critical to an Insurer's customer experience strategy. A comprehensive software solution bolsters the operations team's ability to scale the conversation, adds value to the customer experience, lowers disputes, and reduces expenses. The Smart Communications pure cloud, digital platform works seamlessly with core policy, claims, billing systems and other enterprise software tools platforms, providing unparalleled personalization and omnichannel capabilities across the entire insurance lifecycle.

The Software Solutions to Empower Insurance Customers with Digital Omnichannel Experiences

Create seamless customer experiences while reducing IT expenses with an all-in-one omnichannel communication digital platform that caters to insurance industry needs. Whether you focus on property and casualty (P&C), life, or specialty lines, now is the time to deliver SMARTER conversations with insurance customers powered by leading CCM software and digitized form management.

Policy

  • Ease mission-critical document composition and publishing
  • Create and deliver highly personalized, relevant, and interactive conversations via preferred channels at tremendous scale.

Billing

  • Enable efficient billing processes by generating timely, relevant communications to manage billing cycles
  • Digital delivery of notifications, reminders, bills, statements, and more.

Claims

  • Seamlessly collect claims info from FNOL to Settlement through intelligent conversational user experiences.
  • Transform your claims communications into hyper-personalized, two-way conversations
  • Deliver communications through customers’ preferred channels and devices.

Our Featured Insurance Industry Customers

Our Featured Partners

"By infusing agility to support our business and technology modernization, we're now fully equipped to continue to scale, automate and unify our communications both internally and externally."

Pekin Insurance

CIO

“Prior to implementing SmartCOMM, we had thousands of communication templates that we maintained in our custom application. With SmartCOMM, we've been able to reduce the number of templates by more than 50%."

Farmers Insurance

Director of Application Development for Claims IT

“The use of SmartCOMM allows us to be more in control of our data and be more responsive, which has had a profound impact on both internal efficiency, as well as providing an exceptional customer experience.”

Vermont Mutual Insurance Group

Sr. Technical Lead

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See the Conversation Cloud in Action for Policyholder Engagement

The ability to deliver impactful, personalized, and relevant conversations in real-time is a top initiative for all Insurers. See how the Conversation Cloud can really help!

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Pekin Case Study

Learn how Pekin Insurance kickstarted their digital transformation journey, gaining a 67% reduction in their document generation process with Smart Communications + Guidewire InsuranceSuite.

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Accelerating Digital Customer Experience in Life & Annuities eBook

Discover how leading Insurers are leveraging digital experiences to enable customer-centricity and drive growth.

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Analyst Report

Discover why Aite-Novarica named Smart Communications as a Dominant Provider in the insurance industry.

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Software Solutions to Empower Success in Insurance

Learn how Insurers can succeed in today's digital-focused, customer-driven world. Rise above the competition by delivering personalized, omnichannel conversations across the entire customer experience while also simplifying processes and operating more efficiently.

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