Insurance Industry Software Solutions

Secure, scalable, business-driven policyholder engagement

Create Consistent Omnichannel Customer-Focused Engagement with The Conversation Cloud™ Digital Platform

Digital-first strategies across an Insurer’s operations are now becoming a necessity, prompting the need for Insurers to act at an accelerated rate as the insurance landscape continues to evolve.  To remain competitive, insurance executives need a more decisive approach paired with the right software to become a customer-centric organization.

Today’s consumers expect two-way interactive conversations – a far cry from the one-way, transactional communications of the past. Smart Communications’ software solutions help global insurers implement a digital-first strategy to optimize the customer’s end-to-end journey and provide SMARTER ways of engagement. 

Learn how Insurers are delivering SMARTER conversations at scale across the entire customer lifecycle with our comprehensive platform solution.


One Enterprise Platform To Support an Insurer's Customer Experience Strategy

Having access to effective communication tools that enable digital-first interactions is critical to an Insurer's customer experience strategy. A comprehensive software solution bolsters the operations team's ability to scale the conversation, adds value to the customer experience, lowers disputes, and reduces expenses. The Smart Communications pure cloud, digital platform works seamlessly with core policy, claims, billing systems and other enterprise software tools platforms, providing unparalleled personalization and omnichannel capabilities across the entire insurance lifecycle.

The Software Solutions to Empower Insurance Customers with Digital Omnichannel Experiences

Create seamless customer experiences while reducing IT expenses with an all-in-one omnichannel communication digital platform that caters to insurance industry needs. Whether you focus on property and casualty (P&C), life, or specialty lines, now is the time to deliver SMARTER conversations with insurance customers powered by leading CCM software and digitized form management.


  • Ease mission-critical document composition and publishing
  • Create and deliver highly personalized, relevant, and interactive conversations via preferred channels at tremendous scale.


  • Enable efficient billing processes by generating timely, relevant communications to manage billing cycles
  • Digital delivery of notifications, reminders, bills, statements, and more.


  • Seamlessly collect claims info from FNOL to Settlement through intelligent conversational user experiences.
  • Transform your claims communications into hyper-personalized, two-way conversations
  • Deliver communications through customers’ preferred channels and devices.

Our Featured Insurance Industry Customers

Our Featured Partners

Software Solutions to Empower Success in Insurance

Learn how Insurers can succeed in today's digital-focused, customer-driven world. Rise above the competition by delivering personalized, omnichannel conversations across the entire customer experience while also simplifying processes and operating more efficiently.