For the purposes of this Collection Notice:
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and;
(b) whether the information or opinion is recorded in a material form or not. Personal Information includes information such as an individual’s name, contact details, telephone number, email address, address, date of birth, account and billing information, financial information, tax file number, driver licence details and employment information. Personal Information also includes “sensitive information” as that term is defined in the Privacy Act 1988 (Cth), which includes information or an opinion about an individual’s health, genetic information, biometric information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual orientation or practices, and criminal record.
“Privacy Laws” means the Privacy Act 1988 (Cth) and the Australian Privacy Principles, together with any other applicable laws and regulations governing the privacy, confidentiality, collection, use and disclosure of Personal Information.
“SmartCom” means SmartComms Pty Ltd (ABN 31 110 278 521), whose registered office is situated at Level 9, 5 Martin Place, Sydney NSW 2000, Australia
This Collection Notice applies to the Personal Information SmartCom collects about its customer, customer’s employees and users of the Smart Communications Services, including names, usernames, phone numbers, email addresses and billing information associated with a user or customer’s account which may be processed for the purposes of providing support services and/or administrative services such as finance and billing and user account management (the “Ancillary Services”). To the extent a customer discloses Personal Information about any customer’s employees or users to SmartCom, customer must notify each of these individuals of the matters set out in this Collection Notice prior to disclosing their Personal Information to SmartCom.
SmartComms PTY Limited (SmartCom) collects Personal Information (including name, contact details, telephone number, email and customer preferences) so that SmartCom can:
- Contact customer concerning the Services and their administration;
- Manage the relationship with customer;
- Provide customer with products, services and information;
- Provide customer with support services;
- Manage and set up accounts; and
- Develop and improve SmartCom’s services and obtain feedback.
SmartCom will also use the contact information details customer (or a customer employee or user) has provided to send customer marketing information and materials related to SmartCom’s products and services, including, where customer has opted in, via email or other digital communications.
Customer (or a customer employee or user) can opt out of receiving marketing communications from SmartCom at any time by using the unsubscribe facility in any marketing communication or by contacting SmartCom using the details set out below.
SmartCom generally collects Personal Information directly from customer, such as when customer employees or users contact and corresponds with SmartCom (e.g. over the phone, via email or in person).
If Customer employee or users do not provide the Personal Information requested, SmartCom may not be able to provide customer with products, services and assistance to the extent that they require SmartCom to collect, use or disclose Personal Information.
SmartCom may disclose Personal Information to SmartCom’s related companies, contractors providing services to SmartCom and to other third-party service providers (such as cloud hosting service providers and service providers that assist SmartCom with providing support services to customers, managing customer data (setting up accounts to access the platform) and administrative and finance related functions) SmartCom uses in conducting its business. Some of these third parties (and SmartCom’s related companies) may be located overseas; customer’s Personal Information may be disclosed to countries including the UK, U.S., Singapore, Switzerland, Austria, Finland and Germany.
Further information about how SmartCom handles Personal Information, including details about how customer can access and seek correction of their Personal Information, how to make a complaint about a breach of the Australian Privacy Principles, and how SmartCom will deal with such a complaint (including escalation to the Office of the Australian Information Commissioner), can be found in SmartCom’s Privacy Policy available at: https://www.smartcommunications.com/external-privacy-policy/
Customer can contact SmartCom using the following:
If you wish to access or seek correction of your Personal Information held by SmartCom, please email: [email protected].
If you wish to report a personal data breach, please email: [email protected].
If you have a general privacy query, please email: [email protected].
If you wish to speak with our appointed data protection officer (DPO), please email: [email protected].
