Smart Communications and Salesforce:
Smart Communications and Salesforce: A SMART Combination to Help Drive Digital Transformation
Hear from Smart Communications' CEO, James Brown, and Salesforce Industries' SVP & General Manager, Raja Singh on ways to evolve from cloud poser to cloud practitioner.
Enterprise Document Generation and Customer Communications Delivery
SmartCOMM™ from Smart Communications
SmartCOMM is an industry leading, cloud-based enterprise document generation and customer communications solution that directly integrates with leading enterprise platforms for a seamless user and customer experience. As the recognized strategy leader in CCM, Smart Communications customers leverage the power of the Conversation Cloud™ as part of their overall digital transformation initiatives.
SmartCOMM for Salesforce
Gives companies the power to deliver a better customer experience with dynamic document generation, personalization, collaboration, and contract negotiation.
Extending these enterprise-class document generation capabilities across the Salesforce ecosystem SmartCOMM for Salesforce is used by insurance companies, financial institutions, health payers and providers, telecommunications, governments and in other industries that need to personally communicate at a tremendous scale, across multiple communications channels, while maintaining the highest level of compliance.Request a Demo
How SmartCOMM for Salesforce Benefits Mutual Customers
Helping enterprises centrally manage their critical business document and customer communications processes. This integrated solution provides a wealth of realized benefits, including:
Improve customer experience
Engage customers with tailored, professional, and personalized communications that are brand-consistent, relevant, and provide meaningful value.
Optimize customer engagement with smart templates
One Smart Template can accomplish the power of thousands compared with those of other solutions. Generate documents in multiple languages, legal jurisdictions and brands all from one template.
Scale to add new channels
Future-proof your organization by easily adding new communications channels – like SMS – and seamlessly orchestrating conversations across them.
Manage complexity and compliance while integrating across the enterprise
Integrate SmartCOMM with your enterprise platforms (cloud and on-premise) to drive communications. Improve internal efficiency and reduce IT reliance by consolidating your communications ecosystem through our business-user focused solution.
Explore Key SmartCOMM for Salesforce Capabilities
Choose custom fonts, embed tables, charts, graphs, images, and videos from multiple data sources to generate compelling communications and documents.
Our Content Intelligence capabilities allow you to optimize the readability, tone, and sentiment within your communications, enabling you to focus on what you are striving for – truly engaging with your customers.
Give your communications designers, SMEs, and front-line employees the tools they need to update templates and content to improve agility, personalization, and time-to-market – freeing IT resources to provide strategic value elsewhere.
Meet on-demand communications and interactive scenarios while also managing your large batch customer communications use cases– all from an integrated solution. Avoid typical Salesforce API limitations.
SmartCOMM for Salesforce Across Industries
Expert advice and key insights designed to make enterprises SMARTER
Atlas Insurance PCC digitally transforms its business and increases market presence with SmartCOMM and Salesforce.Read Case Study >
Zurich Insurance modernizes its customer communications with SmartCOMM and Salesforce.Read Case Study >
SmartCOMM for Salesforce – for Insurance OrganizationsWatch Video >
SmartCOMM for Salesforce – for Healthcare OrganizationsWatch Video >
SmartCOMM for Salesforce – for Financial Services | OrganizationsWatch Video >
Hyper-personalization in ClaimsView Infographic >
Hyper-personalization in Claims: Unlocking Trust and LoyaltyView Infographic Recap >
The Future of Personalization in Insurance ClaimsRead Blog >
New Research from Smart Communications Details Key Trends in Insurance Customer Experience Including Hyper-personalization, Data and Customer ExpectationsRead Press Release >
Rebuilding Trust in InsuranceView Infographic >
Rebuilding Trust in InsuranceView White Paper >
Survey Recap: How Leading Insurers Can Build TrustRead Blog >
Leveraging Technology to Drive the Next Phase of Customer Engagement: From Trust to Hyper-relevanceView Webinar >
How to Streamline the Plan: Buying, Enrollment, and Onboarding ExperienceWatch Webinar >
Preparing for the Great Wealth Transfer: Embracing a Digital-First Approach While Retaining the Essential Human ConnectionWatch Webinar >
SmartCOMM for Salesforce in InsuranceView Solution Brief >
SmartCOMM for Salesforce in Energy in UtilitiesView Solution Brief >
The Many Ways to Harness the Power of SmartCOMM for Salesforce Across Industries
Hundreds of organizations trust SmartCOMM for Salesforce for enterprise document generation and customer communications management without ever having to leave Salesforce. SmartCOMM for Salesforce builds and manages omnichannel communication processes and use cases across industries including:
Healthcare and Life Sciences
Media and Entertainment
Energy and Utilities