Explore third-party analyst research and awards showcasing our excellence in customer communications, forms automation software, and strategic leadership.
Recognized by Analysts Globally
Featured Analyst
FEATURED ANALYST
IDC
IDC is an independent technology research and advisory firm that delivers actionable insights to help business and IT leaders make smarter technology and strategy decisions.
Learn MoreSmart Communications is named a Leader in the IDC MarketScape Worldwide Intelligent Customer Communications Management 2026 Vendor Assessment.
Access this report to understand the CCM market and evaluate technology that balances AI innovation with critical capabilities to support the next generation of intelligent customer communications.
FEATURED ANALYST
Aspire
The Aspire Leaderboard is an interactive, online tool that dynamically visualizes the CCM vendor landscape and highlights key areas where we lead the market.
#1 Leader for Vendor Hosted SaaS CCM
Aspire recognizes that our Cloud strategy is a strong differentiator among CCM vendors. We were the first in the industry to move toward SaaS and have embraced a cloud-native product strategy that keeps us ahead of our competitors.
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Notable Smart Communications differentiators:
ANALYST ACCOLADES
Cloud is a strong differentiator for Smart Communications. The company was one of the first in the industry to move toward SaaS and it has embraced a cloud-native, DevOps way of working since the mid-2010s.
– Aspire Leaderboard
ANALYST ACCOLADES
Upper midmarket and enterprise organizations should consider Smart Communications for compliant, multichannel communications. Conversation Cloud is a scalable solution offering end-to-end capabilities from creation to archive.
– IDC
ANALYST ACCOLADES
Smart Communications provides WCA functionality as part of its broader SmartIQ solution, which now offers an AI-powered feature that migrates static forms into intelligent, enriched, conversational experiences - in a matter of minutes.
– Aragon
ANALYST ACCOLADES
Smart Communications should appear on your shortlist if you are looking for a multi-tenant SaaS CCM solution, are in a highly regulated industry, and efficiency is an important factor.
– Omdia
ANALYST ACCOLADES
Supports a cloud-first strategy with document templates that can be easily updated by non-IT staff to improve compliance and everchanging regulatory requirements.
– Forrester
ANALYST ACCOLADES
Market-leading SaaS-based composition for both interactive and batch.
– Gartner
