Explore third-party analyst research and awards showcasing our excellence in customer communications, forms automation software, and strategic leadership.
Recognized by Analysts Globally
Featured Analyst
FEATURED ANALYST
IDC
IDC’s deep knowledge of tech markets combined with their actionable insights empower you to make smart growth decisions.
Access ReportsNamed a Leader in two IDC MarketScapes for Customer Communications Management, we lead with the highest strategy score in both evaluations due to our strong technology capabilities powered by SmartCOMM™ and SmartIQ™.
IDC states, “Smart Communications offers a combined intelligent AI-based forms and communications platform with single access point to generate all communications from forms to batch, interactive or on-demand, while maintaining security standards for regulated documents and an accessibility panel for output and UI improvements.”
FEATURED ANALYST
Aspire
The Aspire Leaderboard is an interactive, online tool that dynamically visualizes the CCM vendor landscape and highlights key areas where we lead the market.
#1 Leader for Vendor Hosted SaaS CCM
Aspire recognizes that our Cloud strategy is a strong differentiator among CCM vendors. We were the first in the industry to move toward SaaS and have embraced a cloud-native product strategy that keeps us ahead of our competitors.
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Notable Smart Communications differentiators:
ANALYST ACCOLADES
Cloud is a strong differentiator for Smart Communications. The company was one of the first in the industry to move toward SaaS and it has embraced a cloud-native, DevOps way of working since the mid-2010s.
– Aspire Leaderboard
ANALYST ACCOLADES
Smart Communications is an excellent fit for enterprises in the market for a modern and high-quality cloud-based CCM solution, especially for complex interactive use cases in addition to batch.
– Aspire Leaderboard
ANALYST ACCOLADES
Smart Communications should appear on your shortlist if you are looking for a multi-tenant SaaS CCM solution, are in a highly regulated industry, and efficiency is an important factor.
– Omdia
ANALYST ACCOLADES
Supports a cloud-first strategy with document templates that can be easily updated by non-IT staff to improve compliance and everchanging regulatory requirements.
– Forrester
ANALYST ACCOLADES
Market-leading SaaS-based composition for both interactive and batch.
– Gartner
ANALYST ACCOLADES
The Performance Leader for workflow and content automation.
– Aragon Research
Notable Smart Communications differentiators:
