Reduce Costs and Drive Efficiency with CCM Consolidation

Most organizations have several solutions for managing customer communications that are specific to channels and departments. But the costs are high. Resources are wasted on maintenance, managing data integrations, and updating templates that share the same content.

By consolidating your communications to one enterprise-grade CCM solution, you'll cut costs, increase efficiency and deliver a more consistent experience.

We've helped countless organizations consolidate their solutions and establish shared centers of excellence in record time, and we're here to help you too.

Let's Talk!
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The Benefits of Consolidating CCM Applications

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Group 459 (1) Retire Legacy Solutions and Simplify IT Processes
Continuing to use antiquated communication systems requires the use of overlapping hardware and software management and IT processes. This is all removed with a centralized, cloud-based CCM solution.
Group 459 (1) Reduce Risk and Compliance Exposure
Using multiple systems to create and deliver customer communications exposes your organization to the risk of utilizing non-compliant language, terms, and disclosures. These concerns are eliminated with a centralized, cloud-based CCM solution.
Group 459 (1) Improve Operational Efficiencies
Maintain content, styling, branding, and business logic in one place, instead of duplicating efforts across multiple systems.
Group 459 (1) Attract the Right Talent
Finding human capital with the necessary skills to manage and maintain legacy applications is becoming harder. Attract the right talent with a modern, user-friendly solution.
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Retire Legacy Solutions and Simplify IT Processes
Conceptual product image to support text highlighting why consolidate ccm systems
Continuing to use antiquated communication systems requires the use of overlapping hardware and software management and IT processes. This is all removed with a centralized, cloud-based CCM solution.
Reduce Risk and Compliance Exposure
Improve Operational Efficiencies
Attract the Right Talent
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Cloud
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quote

"With multiple communications and systems so prevalent, [Financial Institutions] can improve operating efficiency and realize cost savings by integrating, consolidating, and eliminating redundant customer communications management systems."

--Craig Focardi – Principal Analyst at Celent

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SmartCOMM: The Cloud-Native, Next-Generation CCM Solution

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Automated migration tools speed communication template creation

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Swiftly migrate diverse communications from high-volume batch, to on-demand and interactive content

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Pre-built connectors automate integration with your existing systems

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Competitor offboarding utilities automate your migration from legacy ccm systems

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Built-in content analysis capabilities flag and eliminate any duplicate content

Cloud Native CCM Icon

Cloud-native solutions with extensibility future proofs your organization

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Resources to Help You Get Started

From planning, building the business case, quantifying the benefits all the way through to implementation – we’re ready to support your journey to a more valuable and compliant CCM future.

CASE STUDY
Westpac Banking Corporation Improves CCM Efficiency with SmartCOMM

Watch Westpac share how SmartCOMM’s evergreen technology transformed their communication process.

Watch Case Study >
CASE STUDY
ABN AMRO Insurances Transforms Document Automation

Our solution for document automation in insurance helped ABN AMRO Insurances streamline document creation, improve journeys, and more.

Read Case Study >
WEBINAR
4 Steps for a Pain-Free Legacy CCM System Migration

Explore four key steps to help you prepare for a seamless migration that will digitally transform your customer communications.

Watch Now >
WHITE PAPER
Playing Offense in a Recession: How Banks are Reducing Costs

Celent gives banks advice on ways to reduce costs in CCM software while improving digital customer experience.

Read White Paper >
ROADMAP
CCM Migration Roadmap

Discover how migrating from legacy CCM systems to modern, cloud-based solutions increases agility and compliance.

Read Roadmap >
Explore More
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Ready to Start Your CCM Consolidation Journey?

Let us help you quantify the benefits of consolidating your CCM systems with a customized ROI conversation.

Let’s Talk Consolidation