DIGITAL WEALTH MANAGEMENT

Wealth and Financial Asset Management Solutions

Faster, friendlier, and compliant digital-first client engagement

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Simplify Wealth Management Communications with One Platform

Providing seamless, personalized, and real-time digital wealth management experiences is key to retaining client loyalty and attracting younger investors, while also simplifying the work of financial advisors.

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New Investment Account Opening

Digital disruption has raised expectations. Today’s clients expect to open new accounts in seconds, from anywhere, on any device. Through our collect capability, use intelligent, data-driven digital interviews to personalize the way you capture the data needed to open new accounts. Then produce compliant agreements for e-signing on demand. Fewer errors, more new business, good news for your top line.

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Client Onboarding

Streamline and digitize client onboarding around automated forms processes and data capture. Create suitable investment proposals and other documentation to stay compliant with FINRA and other global regulation requirements. Onboard clients in minutes, not weeks.

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Hyper-Personalized, Compliant, Client Servicing Communications

Transform client servicing “moments of truth” into a real moment for your clients and relationship managers. Envision a new era of digital and mobile-assisted interviews for servicing forms, such as beneficiary updates. Deliver data-rich, graphical statements in bulk and tailor-made one-on-one client reports. Ensure every client message adheres to compliance standards and remains auditable across all communication channels. Discover how the Conversation Cloud™️ can elevate your back office efficiency while empowering financial advisors to enhance trust and foster lasting loyalty.

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Wealth Management Customers Achieve Real Results

Our clients worldwide have successfully transitioned to digital wealth management and provided compliant, personalized wealth management communications with the help of the Conversation Cloud. By utilizing our platform, they've seen positive returns on investment. Find out how we can help you achieve similar results.

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Front Office

Consulting SmartPARTNERS

Operations

IT Executives

Compliance

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Improved Experience for Clients and Advisors

Enable clients to engage anytime, anywhere

From desktops to mobile devices and in-app messaging, deliver a seamless and highly personalized omnichannel experience.

Speed up turnaround time
Create compliant agreements on demand
Integrate with e-signatures
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Improved Efficiency and Productivity

Automate manual work processes

Support straight-through processing for identity verification and other tasks.

Reduce Costs
Empower advisors to get more done
Analyze and optimize
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Gain Flexibility and Scalability with Lower IT Costs

Improve agility with a low-code, easy-to-use platform

Empower business users to manage and update content and rules without IT involvement.

Extend your IT investments
Modern, cloud-native architecture
Simplify and reduce redundant systems
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Reduce Regulatory Risks

Ensure every communication follows policy

Put controls in place over content and templates with flexible business rules to adapt to different geographies.

Capture the right regulatory data
Maintain a comprehensive audit trail
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“50% of affluent and high net worth clients think their primary wealth manager should improve their digital capabilities.”

─ McKinsey
CUSTOMER SPOTLIGHT:

Smart Communications Supports Service Excellence Strategy at St. James’s Place

A global 2000 financial institution, St. James’s Place in the U.K. offers investment, retirement advice and digital wealth management services. The company relies on the Conversation Cloud to simplify onboarding with integration to both Salesforce and DocuSign. By replacing paper and PDF forms, the company has accelerated turnaround time, reduced errors and made life easier for its advisor partners. With our Communicate capability, business users now manage document templates while advisors can rest easier knowing that their proposals are compliant with suitability regulations.

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CLIENT SUCCESS STORIES

SMARTER Wealth Management Communications in Digital Wealth Management

Read 8 real-world examples illustrating how wealth management companies are working with Smart Communications to grow revenue and build loyalty, while reducing costs and compliance risks.

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Digital Wealth Management Software: See How It Improves the Client & Advisor Experience

Explore how the platform speeds up and simplifies all of your client conversations across the banking enterprise. See the power of our integrated capabilities working in harmony across multiple use case applications.

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Reimagine Digital Wealth Management

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Collect
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Communicate
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Collaborate
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Coordinate
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Integration
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collect wealth management capability
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Collect
Transform your paper and PDF forms into guided, data-driven interviews, accessible across any digital or mobile device. Capture the data you need to conduct KYC/AML identity checks and risk assessments with ease – without rekeying – reducing errors. Then use incoming data to generate communications on demand.

Reimagine Digital Wealth Management

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Collect
collect wealth management capability
Transform your paper and PDF forms into guided, data-driven interviews, accessible across any digital or mobile device. Capture the data you need to conduct KYC/AML identity checks and risk assessments with ease – without rekeying – reducing errors. Then use incoming data to generate communications on demand.
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Communicate
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Collaborate
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Coordinate
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Integration
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Intelligence

Go deeper: Discover how these integrated capabilities work together in the Conversation Cloud platform.

Integrations to Maximize Your Technology Stack

The Conversation Cloud partners and integrates with many of today’s leading core systems, working together to help financial services institutions deliver best-in-class client experiences. This means you can extend and get more value from the technology investments you’ve already made. It’s purpose-built for tomorrow’s composable banking IT stack.

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RESOURCES

More Resources for Wealth and Asset Management Firms

Learn more about how you can modernize your business, shifting to digital-first, two-way conversations with clients, financial advisors and other intermediaries.

BENCHMARK REPORT
2024 Financial Services Benchmark Report

Unlock 200+ fresh CX stats in our latest financial services report

Download Now >
CASE STUDY
The Pacific Financial Group

Read how The Pacific Financial Group integrated SmartIQ and provided seamless digital experiences for advisors and clients.

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EBOOK
The New Age of Client Onboarding in Wealth Management
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BLOG
How to Deliver “High-Touch” Digital Experiences in Wealth Management
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WEBINAR
How Gen X,Y, and Z are Disrupting Wealth Management
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BLOG
Financial Client Reporting Goes Digital: 5 Key Trends to Watch
Read More >
CASE STUDY
Dixon Advisory Automates Fact-Finding Processes
Read More >
BLOG
How Financial Institutions Can Remove Friction from Data Collection for KYC and AML Compliance
Read More >
BLOG
What is ESG and Why It May Be the Next Big Thing in Financial Client Reporting
Read More >
WEBINAR
SmartIQ Demo: New Account Opening & Onboarding for Wealth Management
LEARN MORE >
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Simplify Your Wealth Management Communications

Are you ready to scale the conversation with your clients and relationship managers?