This policy is not intended to override any specific commitments we have made to our customers in their contracts with us about the treatment of their data.
If you have any questions or concerns about our use of your personal data, please contact us at the contact details in the “How to contact us” section below.
- Entity responsible for processing your personal data
- Collection and use of personal data
Broadly speaking, personal data means any information about an identifiable individual. Special categories of data are a subset of personal data that are specially protected under applicable data protection law and include, among others, biometric data and health data.
In the context of your relationship with Smart Communications, we may collect and process different types of personal data about you through your relationship or interactions with our personnel or when you engage with us to provide services. This personal data may include:
- Identity Data such as your title, job title, company name, usernames, passwords;
- Contact Data such as your email, phone numbers, address;
- Finance Data such as your corporate bank account and corporate payment card details to the extent you are an existing or prior customer of Smart Communications;
- Support Data such as information you provide to us in the course of us providing our specific support services to you such as log files, screen shots, sample data and CMS packages to the extent you are an existing or prior customer of Smart Communications;
- Marketing and Communications Data such as your preferences in receiving marketing from us and our third parties and your channels of communication preferences;
- Sales Data such as information relating to your sales history with us to the extent you are an existing or prior customer of Smart Communications;
- Biometric Data to the extent permitted by applicable law, only either with your consent or by notice where you attend our offices such as your voice and physical appearance obtained from recorded material collected via video conference or close circuit television (CCTV) that may identify you; and
- Other information you choose to provide to us, for example the purpose of your visit if you visit one of our site locations.
Where we need to collect personal data under the terms of a contract with you or in accordance with applicable law and you fail to provide that personal data when requested, or withdraw your consent to our processing of that personal data, we may not be able to perform the contract we have (or are trying to enter into) with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We may collect and use the above personal data about you for the following purposes:
- General business relationship management within Smart Communications;
- To perform the services under the contract, including auditing the use of our services;
- To provide support and assistance to customers in respect of our services;
- To ensure and protect the security of our services including preventing unauthorised access and preventing malicious software distribution;
- To manage our daily business activities, such as executing payments;
- To manage any queries, complaints or claims relating to the services you provide to Smart Communications or that Smart Communications provides to you;
- In compliance with local law, for direct marketing, advertising and public relations purposes, in connection with Smart Communications’ business activities, products and services (including in accordance with local law to make recommendations about our services, product updates, surveys, referral programmes, special offers, incentives, promotions, events and webinars), and to inform you about important developments within Smart Communications. In compliance with local law, will also send you marketing material about our third-party business partners where their services are used in conjunction with our products, for example, SMARTCOMM for Salesforce;
- For product development purposes, to allow us to improve our products and services or develop new products and services;
- Where necessary to comply with laws and regulations, under judicial authorisation, or to exercise or defend the legal rights of the Smart Communications global group companies;
- To help us conduct our business more effectively and efficiently or check and improve the quality of our products and/or services;
- To carry out research and development with various Smart Communications partners;
- To investigate violations of law or breaches of other Smart Communications policies, (specifically in relation to the use of CCTV in the EU this will include enabling Smart Communications to comply with the Authorised Economic Operator (AEO) standards established by the EU for the prevention and detection of crime and for protecting the safety of staff and other third parties).
- In order to comply with Smart Communications’ legal or regulatory obligations and requirements relating to health and safety, manage business continuity and ensure the well-being of any attendee to a Smart Communications’ location.
We will only use your personal data for the purposes for which it was collected unless, in accordance with local law, we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose for which it is collected. If we need to use your personal data for an unrelated purpose, we will notify you to explain the lawful basis which allows us to do so or to obtain your consent, as required under applicable law.
We may also collect personal data from you when you use our websites. For further information about how we use personal data that we collect when you visit our websites, please see our Website and Cookies Privacy Notice.
- How your personal data is collected
We use different methods to collect personal data including:
- Direct Interactions. We collect information about you in our direct interactions with you. This may include when you:
- Use our services and we receive information generated through your use of the services either entered by you or others who use the services with you;
- Create an account with us that may be required for receipt and use of the services;
- Apply for our products and services;
- Request marketing and communications material;
- Give us feedback or contact us;
- Attend a meeting or video conference, event, webinar or similar, that Smart Communications hosts, co-hosts or attends;
Third Parties. To the extent permitted by applicable law, we may receive information about you from other sources including publicly available websites, databases or third parties from whom we have purchased data only where we have checked that these third parties have a lawful basis to disclose your personal data to us. We may combine this data with information we already have about you. We may also receive information from Smart Communications group companies. This helps us to update, expand and analyse our records, identify new prospects for marketing and provide products and services that may be of interest to you.
- Sharing of Personal data
We may disclose your personal data to the following categories of recipients:
- Smart Communications group companies. As a global group of companies we share your personal data between our group companies located in the jurisdictions in which our companies reside where required to deliver high quality services and to share administrative and operational resources for the efficient running of the Smart Communications business. Please see section 8 for the transfer mechanism outside of the UK or the European Economic Area (“EEA”) for these lawful disclosures.
- Professional advisors including lawyers, auditors, insurers and professional bodies;
- IT and website service providers including Google Analytics, cloud service providers and data analysis service providers;
- Marketing and CRM service providers, event organisers and PR agencies;
- Our event sponsors.
- To any competent law enforcement body, regulatory, government agency, court or other third party (e.g. lawyers, auditors) where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- To any other person if we have lawful ground to permit the disclosure (e.g. your consent).
Specifically in relation to CCTV, if and to the extent permitted by local law, Smart Communications may disclose recorded materials collected via CCTV, as permitted under local law, to: law enforcement and government agencies where images recorded would assist in a criminal enquiry and/or the prevention of terrorism and disorder; prosecution agencies; relevant legal representatives; the media where the assistance of the general public is required in the identification of a victim of crime or the identification of a perpetrator of a crime; people whose images have been recorded and retained unless disclosure to the individual would prejudice criminal enquiries or criminal proceedings; and/or emergency services in connection with the investigation of an accident.
- Lawful basis for using your personal data
We will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you (i.e. to deliver our services or manage our business relationship with you), and/or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
Where permitted by local law, if we collect and use your personal data in reliance on our legitimate interests (or those of any third party), we will make it clear to you at the relevant time what those legitimate interests are.
In some cases, we may need to process your personal data where required to comply with applicable laws. In such cases, the use of your personal data is necessary for us to comply with a statutory or contractual requirement. Without your personal data, we cannot manage our relationship with you, nor comply with applicable laws. In some very limited cases, we may also need your personal data to protect your vital interests or those of another person.
Special Category Data
In the unlikely event we are required to collect any Special Category Data (as defined under GDPR) the lawful basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
Video Conferencing Recording
We will ask you to give your prior consent before using your biometric data (ie recording your voice or image) obtained via video conference recording.
CCTV – Where permitted by applicable law, legitimate interest is relied upon for CCTV recording on our premises. This includes (where applicable) enabling Smart Communications to comply with the Authorised Economic Operator (AEO) standards established by the EU for the prevention and detection of crime and for protecting the safety of staff and other third parties. CCTV will only be recorded and used in accordance with local law.
Where we process your Personal Information (as defined under CCPA) for any direct marketing activities we do so in compliance with the CCPA, noting that we adhere to any marketing preferences chosen by you (as described above).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please use the contact details under the “How to contact us” provided below.
- CCPA Compliance
If you are a resident of California, we may process your “Personal Information” (as defined below) because we receive it from one of our customers, for whom we act as a “Service Provider” (as defined under CCPA).
Under the CCPA, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household and includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:
- identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers;
- any categories of personal information described in California Civil Code 1798.80;
- characteristics of protected classifications under California or federal law;
- commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- biometric information;
- Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;
- geolocation data;
- audio, electronic, visual, thermal, olfactory, or similar information;
- professional or employment-related information;
- education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99); and
- inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes.
We act as a Service Provider to a business that provides us with your Personal Information because we perform a specific service for them, pursuant to a written contract. We do not Sell or Share (as defined under the CCPA) your Personal Information to any third party.
California residents have the following rights under CCPA:
- Right to know how we process your Personal Information over the past twelve months. You have the right to request information about (1) the categories of Personal Information we collect about you, (2) the categories of sources from which we collect your Personal Information, (3) the purpose for which we collect or sell you Personal Information, (4) the categories of third parties to whom we disclose your Personal Information, and (5) the specific pieces of Personal Information we collect about you.
- You may request we delete Personal Information that we have collected about you, subject to certain exceptions. Only you, or a person authorised by you, may request that we delete your Personal Information. We may deny your request if retaining your Personal Information is necessary for us or our service providers to perform certain actions as set forth in the CCPA. We may further retain aggregate and unidentified information.
- You may direct us not to sell your Personal Information or share it for cross-context behavioral advertising.
- We will not discriminate against you for exercising your rights under CCPA.
Smart Communications maintains appropriate administrative, technical and physical safeguards designed to help maintain the confidentiality and integrity of your personal data and to protect it against accidental or unlawful destruction, accidental loss, unauthorised alteration, disclosure or access, misuse, and any other unlawful form of use of your personal data that Smart Communications has in its possession. In adherence with data protection laws and internal policies, Smart Communications addresses security at all appropriate technology infrastructure points.
Smart Communications follows generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received, however no security measure is perfect. To the extent that a password is required in relation to the services, you must safeguard your password, as it is one of the easiest ways you can manage the security of your own account – if you lose control over your password, you may lose control over your personal data.
Smart Communications has put in place a Security Incident and Breach Response Procedure that deals with any suspected personal data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.
- International Data Transfers
Subject to any restrictions agreed with you in a contract with us, your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
Smart Communications and our third-party service providers and partners operate around the world. This means that when we collect your personal data it may be processed in any of these countries.
Where we transfer your personal data to Smart Communications group companies, the transfer shall be in accordance with the 2021 Standard Contractual Clauses approved by the European Commission including supplementary measures, as applicable and appropriate. Transfers may also occur under Smart Communication’s intra group data transfer agreement which applies the same standard of adherence to applicable data protection law.
Where we transfer your personal data to third parties, we shall only do so in compliance with applicable data protection law. Where such transfer is made from the United Kingdom or EEA, such transfers are compliant with the transfer mechanisms approved by the European Commission under Article 46 of the General Data Protection Regulation (“GDPR”) and equivalent UK law.
Smart Communications is committed to processing and handling your personal data in accordance with applicable law, and we continue to monitor guidance on applicable data protection laws regarding appropriate safeguards for transfers of personal data.
- Retention of Personal data
We keep your personal data only as long as necessary for the purposes for which it was collected, to provide you with services, in accordance with our contract with you and where required or permitted under law. Generally, this means your personal data will be retained until the end of your contractual relationship with us and as long we have an ongoing legitimate business need to do so.
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.
In relation to direct marketing, we will retain personal data (only to the extent necessary) in order to ensure we respect you direct marketing opt out preferences.
- Your Data Privacy Rights
In accordance with the requirements under applicable law, you may have the following rights (subject to certain exceptions):
- To access, correct, delete, update or rectify your personal data; you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
- You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing, targeted, cross-context behavioral or telemarketing), please contact us using the contact details provided under the “How to contact us” heading below.
- If we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
In the United States where you have one or more of the above rights include California, Colorado, Connecticut, Utah, and Virginia. For more information about your California specific privacy rights, see section 6 of this Privacy Notice. Some of these states allow you to appeal a decision we have made in response to your request to exercise a right under applicable privacy laws.
Due to the nature of our services, we may also process personal data relating to individuals with whom we do not have a direct relationship. The transfer of personal data from our customers (acting as data controller) to Smart Communications (acting as data processor) is in compliance with applicable data protection laws. If you are an end user of one of our customers or in any other way connected to our customers’ use of the Smart Communication services, please contact the relevant customer directly who will then liaise with Smart Communications if legally required.
Smart Communications will respond to your request within a reasonable time. Please note that we may ask you for further information in order to prove your identity before disclosing any personal data to you. We may also require proof of authorization for anyone making a request on your behalf. These are security measure to ensure that any personal data is not disclosed to a person who has no right to receive it. We may also contact you to ask for further information in relation to your request.
If you are unhappy with the way that Smart Communications has handled your personal data, you have the right to make a complaint to the authority responsible for data protection in the country that you are based. Contact details should be available online or you may alternatively ask us for assistance.
- How to contact us
Attention: Data Protection Officer
Email: [email protected]
Telephone: 020 8238 7400 (UK) or 1-800-986-6810 (US)
Address: Catalyst House, 720 Centennial Court, Centennial Park, Elstree, Hertfordshire, WD6 3SY, UK
Updated 8 March 2023
Group companies responsible for the processing of personal data
SmartComms Pty Limited – where there is a transfer of personal data is made from the United Kingdom or EEA to Australia (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.
SmartComms LLC – where a transfer of personal data is made from the United Kingdom or EEA to the United States of America (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.
SmartComms SC Limited – SmartComms SC Limited is registered with the UK Information Commissioner’s Office under registration number Z9698640 and is the parent company of the Smart Communications Group. It undertakes sales, marketing and product support for Smart Communications products and performs finance and billing functions for the entire group. As such it will be a controller of any customer data in relation to Smart Communications products and for billing purposes. Any transfer of personal data from the EEA to the UK (where this group company is located) will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law, as applicable and appropriate.
Intelledox Pty Limited – where there is a transfer of personal data is made from the United Kingdom or EEA to Australia (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.
Intelledox Inc – where a transfer of personal data is made from the United Kingdom or EEA to the United States of America (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.
Intelledox Asia PTE Limited –. where a transfer of personal data is made from the United Kingdom or EEA to Singapore (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.
Intelledox Limited – located in Ireland
SmartComms Platinum AG – where a transfer of personal data is made to or from Switzerland (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.
SmartComms GmbH – where a transfer of personal data is made to or from Germany (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law
Smart Communications CCM Austria GmbH – where a transfer of personal data is made to or from Austria (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law
SmartComms Platinum Pte Ltd – where a transfer of personal data is made from the United Kingdom or EEA to Singapore (where this group company is located) such transfer will be in compliance with the transfer mechanisms approved by the European Commission under Article 46 of GDPR and equivalent UK law.