IDC's Quick Take: Smart Communications Launches SmartHUB
Smart Communications launches SmartHUB™, enhancing its Conversation Cloud with AI-driven archiving for smarter, context-aware customer communication workflows.
Smart Communications has introduced SmartHUB™, a digital archiving solution that expands the Conversation Cloud platform for customer communication management (CCM). This strategic expansion allows Smart Communications to manage complex, end-to-end, AI-driven workflows, and by providing integrated access to archived content and data, SmartHUB can enable AI-driven workflows that require historical context for more accurate and relevant customer interactions.