IXM in Financial Services
Watch the video from Will Morgan, Senior Research Analyst at Aspire, to see how Interaction Experience Management transforms financial services processes through digitalization.
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IXM and Healthcare
Discover how IXM with SmartIQ enhances healthcare by streamlining data processes and improving compliance. Aspire's Will Morgan explains how it boosts efficiency and customer experience.
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IXM and Insurance
Learn how IXM with SmartIQ transforms insurance by streamlining policy and claims processes. Aspire's Will Morgan explains how it boosts accuracy, cuts costs, and improves satisfaction.
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The Future of IXM
Aspire Research unveils Interaction Experience Management (IXM) to meet customer demands for personalized digital interactions. Kaspar Roos discusses its benefits and competitive edge.
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Introduction to IXM
Discover how Interaction Experience Management (IXM) streamlines customer and employee data collection. Learn from Aspire's George Parapadakis why IXM is crucial for modern communications.
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2024 IDC Market Note Smart Communications Innovate Conference
Download a complimentary copy of the IDC Market Note to learn more about Smart Communications' 2024 INNOVATE conference in Austin, Texas.
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2024 Aragon Globe for Workflow and Content Automation
Download the report to see why Smart Communications received the highest performance score in the Aragon Research Globe for Workflow & Content Automation 2024.
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Forrester Customer Experience Platforms For Healthcare Landscape
Download the report to learn more about the benefits of customer experience platforms for healthcare organizations based on Forrester's recent findings.
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Smart Communications Named a Leader in Customer Communication Management by Quadrant Knowledge Solutions
Learn why Smart Communications was one of the CCM vendors named as a Technology Leader in the SPARK Matrix 2024 Report.
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Omdia Universe: Customer Communications Management, 2024
Download the report to see why Smart Communications was named a Leader in the Omdia Universe: Customer Communications Management, 2024.
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Capturing the Complete Customer Experience
This analyst report from Madison Advisors explore how SmartIQ can help organizations dramatically improve the customer experience.
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5 Trends Shaping Customer Conversations in 2024
Discover the 5 key trends that are shaping customer conversations in 2024. Read the report for insights on navigating the changing landscape of technology, behaviors, and expectations.
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Next-Gen Enterprise Data Collection: The Role of Forms in Interaction Experience Management (IXM)
Discover forms management's pivotal evolution in the latest white paper from Aspire. Download the paper now to learn how you can streamline enterprise data collection and enhance CX.
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Playing Offense in a Recession: How Banks are Reducing Costs While Shifting to the Next Phase of Digital Customer Engagement
Celent gives banks advice on ways to reduce costs in CCM software while improving digital customer experience.
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How Vendor-Hosted SaaS CCM Can Drive Efficiencies and Reduce Cost of Ownership
This Aspire report explains why a growing number of organizations are turning to partners offering vendor-hosted SaaS CCM solutions to future-proof their communications strategy.
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The Total Economic Impact of Smart Communications
Read the Total Economic Impact report from Forrester Research for an in-depth look at the potential cost savings and ROI of the Smart Communications solution.
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CCM in a Digital World
Find out how financial institutions can leverage Smart Communications' pure cloud customer communications management solution to enhance CX in a digital world.
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Empathy at Scale at the Pace of Digital in Financial Services
Read the IDC Industry Spotlight to learn why it's imperative for banks to provide hyper-personalized and empathetic banking experiences to customers.
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Customer Communications Management in the Cloud: Perspectives in Financial Services
Read the report for insights into the role CCM plays in financial services firms’ business plus the drivers for customer communications in the cloud.
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Forrester Opportunity Snapshot: Disjointed Experiences Cost Insurers Members and Money
This research from Forrester Consulting highlights where health insurers should invest to improve CX and the top three priorities for US health insurers.
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