Playing Offense in a Recession: How Banks are Reducing Costs While Shifting to the Next Phase of Digital Customer Engagement
Celent gives banks advice on ways to reduce costs in CCM software while improving digital customer experience.
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2023 Aspire CCM-CXM Leaderboard
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The Total Economic Impact of Smart Communications
Read the Total Economic Impact report from Forrester Research for an in-depth look at the potential cost savings and ROI of the Smart Communications solution.
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CCM in a Digital World
Find out how financial institutions can leverage Smart Communications' pure cloud customer communications management solution to enhance CX in a digital world.
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Empathy at Scale at the Pace of Digital in Financial Services
Read the IDC Industry Spotlight to learn why it's imperative for banks to provide hyper-personalized and empathetic banking experiences to customers.
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Customer Communications Management in the Cloud: Perspectives in Financial Services
Read the report for insights into the role CCM plays in financial services firms’ business plus the drivers for customer communications in the cloud.
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Forrester Opportunity Snapshot: Disjointed Experiences Cost Insurers Members and Money
This research from Forrester Consulting highlights where health insurers should invest to improve CX and the top three priorities for US health insurers.
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The Aragon Research Globe for Workflow and Content Automation
The Aragon Research Globe for Workflow and Content Automation, 2022 highlights more ways for businesses to automate content in an evolving market.
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The Total Economic Impact of Smart Communications
Discover the cost savings and business benefits of SmartCOMM, based on research by Forrester, of Smart Communications' customer, Jewelers Mutual.
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How to Future-Proof Your Customer Communications with Content Intelligence
Find out how to future-proof customer communications with content intelligence based on research from Aspire, sponsored by Smart Communications.
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The Total Economic Impact™ of Smart Communications™ SmartIQ™
This Total Economic Impact report from Forrester highlights the potential ROI of investing in SmartIQ, forms automation solution from Smart Communications.
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