Video

Satisfying Gen Z: Preparing for the Next Phase of Innovation and Expectation

Watch the on-demand webinar for exclusive Benchmark insights on how Gen Z is making a significant influence on the banking sector, and how your organization can keep pace.

Unpacking the Smart Communications Healthcare Benchmark Report

Learn more about the 2025 Healthcare CX Benchmark report in this video with John Zimmerer, VP of Healthcare Marketing at Smart Communications.

Payers Cut Costs Through System Consolidation

Meet SmartPATH

Watch the video to learn more about SmartPATH, the sophisticated omnichannel orchestration solution from Smart Communications.

Beyond the Hype: What GenAI Can't Fix Without the Right Foundation

How Gen AI is reshaping customer experience in financial services—balancing trust, regulation, and AI transparency for the future of communications.

Next-Gen Revenue Cycle: Automated, Secure, Patient-Centric

Revenue cycle management (RCM) has become increasingly complex in today’s healthcare landscape. Listen to the webinar with John Zimmerer and Adam Cherrington for more.

Ensuring Accessible and Compliant Healthcare Communications

Experts Jeff Rivkin & John Zimmer share strategies for accessible, compliant healthcare communications and tools to meet global regulations.

The Pacific Financial Group Honored with 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows

The Pacific Financial Group was recently honored with the 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows.

Introducing SmartHUB™

This promotional video showcases the powerful archival and retrieval capabilities of SmartHUB™, the latest solution in Smart Communications' Conversation Cloud™.

Large Health Insurer Slashes Call Volumes by 80% with SmartCOMM

See how SmartCOMM standardizes healthcare communication, boosts engagement, ensures compliance, and reaches millions daily with a human, jargon-free experience.

Hippo Insurance Achieves 61% Efficiency Gains in Claims Correspondence

Hippo boosts efficiency with SmartCOMM, cutting manual letters from 1600 to under 30 and slashing processing time by 61%—enhancing service and streamlining operations.

The Bancorp Slashes Loan Origination Time by 98% with SmartIQ

Watch the video to see how The Bancorp used SmartIQ to streamline loan processes, cut costs, boost client experience, and drive growth.

From On-Prem to Outstanding: AAA SoCal’s 3-Month Cloud Move with SmartCOMM

Discover how AAA SoCal’s Val LaBarba leads a tech overhaul, moving SmartCom to the cloud—boosting speed 20x and transforming adjuster operations in under 4 months.

Intelligent Interactions to Drive Intelligent Content

Watch the webinar with Sally Schulte, Smart Communications and Guruprasad Nagaraj, Capgemini, to learn more about how SmartIQ helps organizations drive intelligent content.

International Women's Day 2025: Women in Tech, Virtual Roundtable

Celebrate International Women's Day with us by tuning into this recorded webinar hosted by Leigh Segall, CEO of Smart Communications.

CCM Migration Made Easy: Tools, Tips, and Tech for Seamless Transitions

Watch this on-demand webinar to learn more about tools, tips, and tech that will help your organization seamlessly migrate CCM providers.

SmartCOMM™ for Salesforce

See how Three UK transformed its transform processes with SmartCOMM™ by speeding up time-to-market and reducing months of work to just days—no coding required.

Inside IXM with Aspire: Insights, Trends, and Predictions for 2025

Learn more about Interaction Experience Management (IXM) and trends to expect in 2025 in this video from Aspire and Smart Communications.

2024 Benchmark Takeaways for Australia & New Zealand with Nick Smith

Hear these key insights from the 2024 Global Benchmark study on what's impacting customer experience in APAC, presented by Nick Smith of Smart Communications.