Digital Transformation and Modernization

5 Benefits of Optimizing the End-to-End Customer Journey

These 5 benefits of optimizing the end-to-end customer journey, enabled by cloud-based CCM and modern forms technologies, are applicable across any industry.

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about 1 month ago

Revolutionizing Medicare Member Onboarding: A Strategic Guide for Enhanced CX and Profitability

Learn how to leverage SmartCOMM to manage the creation and CMS approvals of materials like Annual Notice of Change, Evidence of Coverage, and Summary of Benefits.

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about 1 month ago

Key Takeaways from the Gartner Insurance CIO Priorities 2024: Insights for Technology and Service Providers' Product Plans Report

Read the blog to learn what Gartner identifies as the top priorities for insurance CIOs in 2024 as it relates to technology and go-to-market strategies.

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about 2 months ago

7 Ways to Build a Customer Obsessed Communications Strategy

Read the blog to learn 7 ways you can build a customer obsessed communications strategy that builds trust in your brand and enhances CX.

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2 months ago

How to Improve Patient Experience with Forms

Read the blog to discover how health organizations can use digital forms to improve the patient experience and increase operational efficiency.

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3 months ago

5 Ways Digital Transformation Experts Can Be the Dragon in the “Year of the Dragon”

Learn more about how digital transformation experts can step into 2024 with boldness with the right customer communications strategies and solutions.

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3 months ago

5 Trends Shaping Customer Conversations in 2024

Discover the 5 key trends that are shaping customer conversations in 2024. Read the report for insights on navigating the changing landscape of technology, behaviors, and expectations.

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4 months ago

Client Success Stories: SMARTER Conversations for Insurers

Read six customer success stories of insurers that achieved measurable results by using Smart Communications' cloud CCM and forms automation solutions.

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5 months ago

The Top 5 Takeaways from Guidewire Connections 2023

Learn more about the Guidewire Connections event, and its key takeaways, from Eileen Potter, Vice President of Insurance Marketing at Smart Communications.

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5 months ago

Revolutionizing Your Medicare Advantage Strategy

See how Smart Communications helps healthcare payers enhance their Medicare Advantage strategy and increase CMS Star Ratings.

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5 months ago

Insurance | Life Claims Demo

Experience the ease of a Life Insurance claims process with SmartIQ. Whether on desktop or mobile, witness a straightforward, efficient process that ensures a hassle-free experience.

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6 months ago

Mastering CCM Migrations: Real-World Success Stories

Explore real-world success stories of organizations mastering CCM migrations with Smart Communications.

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6 months ago

Outsourcing Communications: Can Non-Core Activity Cause a Meltdown? Yes.

Discover the smart way to master customer communications. Learn why traditional outsourcing can lead to unforeseen pitfalls and how partnering with Smart Communications' solutions reduces risk.

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7 months ago

Healthcare | Medicare Medical Claim: SmartIQ Demo

See how SmartIQ can be used to facilitate the quick completion of a medical claim on both web and mobile.

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8 months ago

Zurich Insurance UK Easily Integrates SmartCOMM™ with Legacy Platforms via MuleSoft API

Discover how Zurich Insurance UK improved efficiency and productivity by consolidating legacy systems and more using SmartCOMM’s integration with MuleSoft API.

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8 months ago

The Pacific Financial Group Creates Fast and Seamless Digital Experiences for Advisors and Clients

Learn how The Pacific Financial Group integrated SmartIQ™ and improved efficiency, reduced errors, and provided seamless digital experiences for advisors and clients.

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8 months ago

Commonwealth Superannuation Corporation Uses SmartCOMM for Customer Experience Transformation

Learn how Commonwealth Superannuation Corporation (CSC) transformed their customer experience with Smart Communications' SmartCOMM and Salesforce Financial Services Cloud.

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8 months ago

How Can Customer Communications Management (CCM) Software Benefit Life Insurers?

Discover the importance of effective customer communications in the life insurance industry and how cloud-based software streamlines processes, enhances engagement, and more.

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9 months ago

2023 Insurance Benchmark Report: The State of Insurance Customer Experience and Conversations

Discover the current state of insurance customer experience, including what consumers really think about customer communications at their insurance organizations.

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9 months ago

Transform Collections and Recovery with SmartCOMM and CGI Credit Studio

SmartCOMM and CGI Credit Studio combine cutting-edge technology with user-friendly interfaces to streamline your entire collections and recovery process.

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Digital Transformation and Modernization

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