Revolutionizing Your Medicare Advantage Strategy
See how Smart Communications helps healthcare payers enhance their Medicare Advantage strategy and increase CMS Star Ratings.
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Best Practices: Retain Members Aging Into Medicare
Learn best practices to streamline the Medicare enrollment process, featuring John Zimmerer of Smart Communications and Josh Voluck of Cognizant Healthcare.
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Healthcare | Simplify Small Group Benefit Enrollment
Learn how brokers and benefit administrators can coordinate and accelerate the small group benefit offering and enrollment process.
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Healthcare | Guided Customer Service Channel
This webinar shows how to boost efficiency during data collection and how healthcare organizations can eliminate paper, manual forms.
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Healthcare | Self-Service Claim Questions and Appeals
Improve member experience and cut costs with self-service for claims and appeals. Discover efficient solutions with SmartIQ.
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Healthcare | Medicare Medical Claim: SmartIQ Demo
See how SmartIQ can be used to facilitate the quick completion of a medical claim on both web and mobile.
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Priority Health Streamlines Communications and Reduces Costs with SmartCOMM
Learn how Priority Health modernized their communications infrastructure with SmartCOMM™, reducing costs and streamlining workflows. Discover their integrations and the resulting efficiency gains.
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2023 Insurance Benchmark Report: The State of Insurance Customer Experience and Conversations
Discover the current state of insurance customer experience, including what consumers really think about customer communications at their insurance organizations.
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2023 Benchmark Report: The State of Healthcare Customer Experience
Read the 2023 Benchmark Report for more insights on The State of Healthcare Customer Experience based on research from Smart Communications.
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Provide a Better Customer Onboarding Experience with Enterprise Forms Automation
Discover how enterprises like yours can improve the customer onboarding processes by leveraging leading enterprise forms automation software.
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Enhancing Medicare Enrollments: Key Insights from the 2023 Cognizant Health Sciences Conference
Learn more about how healthcare payers can optimize the Medicare Advantage enrollment process, plus, a recap from the 2023 Cognizant Health Sciences Conference.
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Aging in Place: Using Digital Experiences to Retain Membership
Enrollment in Medicare Advantage, Medicare Supplement and Part D drug plans continues to surge. How will you ensure that your current commercial and marketplace members will choose one of your Medicar
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Compelling Events Driving the Adoption of Enterprise Forms Automation
Find out what regulatory and economic events will force organizations to replace their outdated manual business processes and adopt an enterprise forms automation solution.
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Enhancing the Healthcare Customer Experience: The Guide to Medicare Advantage Plan Member Engagement
Discover how healthcare payers can bridge the gap between customer experience and agility to enhance Medicare Advantage plan member engagement with CCM solutions.
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Improving the Member Experience and Star Ratings of Medicare Advantage Plans
See how you can leverage SmartCOMM and SmartIQ to improve the experience across the entire member journey.
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Latest Benchmarks and Top Priorities for Health Payers
Forrester Senior Analyst Judy Weader and Smart Communications' own John Zimmerer discuss the output of the Forrester CX Index and how payers can digitally transform to enhance the member experience
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Forrester Opportunity Snapshot: Disjointed Experiences Cost Insurers Members and Money
This research from Forrester Consulting highlights where health insurers should invest to improve CX and the top three priorities for US health insurers.
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INNOVATE 2021: The Future is SMART - Improving Health Insurance Onboarding
Neal Keene, Field CTO at Smart Communications, outlines how health insurance organization can enhance member engagement from onboarding to lifelong relationships.
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Simplyhealth Uses SmartCOMM to Deliver Better Customer Communications
Vaishali Patel, Simplyhealth's Head of Development, .Net and Integration, shares how Smart Communications increased efficiencies by streamlining template process.
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How Digitization of Group Enrollment & Communications Improves Customer Engagement
Discover how health insurers have adopted digital technologies to manage the group enrollment process and boost customer loyalty, retention and satisfaction.
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