The Role of AI in Improving Healthcare Communications
Discover how customer communication management (CCM) solutions like SmartCOMM use AI to generate healthcare communications in plain language.
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Cybersecurity Regulations Drive Healthcare Organizations to Act
Learn more about how new and pending regulations are driving healthcare providers and health insurers to act.
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IDC: Meeting HHS-Mandated Accessibility & Prior Auth Regulations
This IDC Perspective discusses how payers should consider an enterprise approach to achieve mandated accessibility and prior auth regulations.
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Personalization, Compliance, and Automation: The 2025 Trends That Will Define Customer Engagement
Explore 2025 Trends that are shaping customer engagement and how your industry can prepare.
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Checklist: What to Look for When Evaluating Customer Communications Management (CCM) Software
Download this complimentary checklist to discover what to look for when you're evaluating customer communications management software.
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Report Ranks Healthcare Customer Experience Platform Vendors
Forrester ranks the healthcare customer experience platform vendors which improve healthcare member engagement and patient engagement.
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McKinsey Offers Advice on Upcoming Changes to CMS Star Ratings
McKinsey & Co. on changes to CMS Star Ratings: How the shift toward health outcomes and member experience will factor into the scores.
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Submitting a Claim with SmartIQ™
Watch this Global Health Insurance Claim Demo video to see how SmartIQ makes it easier for members to submit claims digitally.
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Client Success Stories: Smarter Conversations for Healthcare Organizations
Learn more about how these 4 healthcare organizations enhanced customer experience by utilizing SmartCOMM and SmartIQ to create better conversations.
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What Is Interaction Experience Management (IXM) for Healthcare?
Discover what Interaction Experience Management (IXM) is and how it transforms customer engagement for healthcare organizations.
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Global Health Insurance Policy Booklet Demo
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2024 Global Benchmark: Pharma Forms and Data Collection Processes Beg for Digital Transformation to Improve Customer Experience, Operational
Read the white paper from Fierce Healthcare and Smart Communications to explore how pharmaceutical companies can enhance forms and data collection processes.
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Elevate Your Member Experience: Key Insights from the 2024 Global Healthcare Benchmark Report
Read the blog to learn what healthcare payers like you can do to elevate the member experience in line with these key insights from our 2024 Global Benchmark Report.
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IXM and Healthcare
Discover how IXM with SmartIQ enhances healthcare by streamlining data processes and improving compliance. Aspire's Will Morgan explains how it boosts efficiency and customer experience.
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Priority Health Saves 80% Development Time with SmartCOMM
Watch the video to see how Priority Health cut development time by 80% and simplified claims with SmartCOMM, achieving a positive ROI and easing IT admin tasks.
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Healthcare Solution Guide: Drastically Increase Member Engagement Through Streamlined Customer Communications
Learn how Smart Communications helps healthcare payers increase member engagement by making it possible to provide streamlined customer communications.
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The Critical Role of Communication in Patient Outcomes: 2024 Benchmark Research Insights
Read the blog to learn more about how customer communications impact patient outcomes for providers, based on insights from our 2024 Benchmark report.
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Health Risk Assessment Demo
Experience a digital adaptive interview demo enhancing customer experience, boosting completion rates, and reducing HRA administration costs efficiently.
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Prior Authorization Demo Video
Discover SmartIQ's demo tailored for payers to meet CMS Final Rule requirements on prior authorizations for smaller or out-of-network providers.
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COB Demo for Providers
See how SmartIQ streamlines questionnaires for providers, reducing effort for seniors and improving benefits coordination for hospital administrators.
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