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Platform
The Conversation Cloud^TM

The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
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Key Capabilities

Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
Deliver SMARTER Conversations in the Cloud

Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Products
Products

Learn more about our core products
Industries
Industries

Making customer conversations SMARTER when it matters most
- Financial Services
  
  Engage in faster, frictionless financial Interactions.
  Financial Services
  
  Engage in faster, frictionless financial Interactions.
  
  Digital Lending
  
  Digital lending and credit services solutions
  
  Digital Wealth Management
  
  Wealth and financial asset management solutions
  
  Investment Banking & Capital Markets
  
  Accelerate capital markets document workflow
- Insurance
  
  Enable secure, scalable, business-driven policyholder engagement.
  Insurance
  
  Enable secure, scalable, business-driven policyholder engagement.
  
  Digital P&C Claims
  
  P&C insurance claims solutions
  
  Life & Annuity
  
  Life insurance software powered by the cloud
  
  P&C Policy Administration
  
  Policy administration customer communications
- Healthcare Payer
  
  Transform the healthcare experience with digital and interactive conversations.
  Healthcare Payer
  
  Transform the healthcare experience with digital and interactive conversations.
  
  Healthcare Claims Management
  
  Streamline filing, adjudicating, and communicating about claims
  
  Healthcare Payer Enrollment Solutions
  
  A pure cloud solution for healthcare enrollment
  
  Medicare Star Ratings
  
  Member-focused solutions to boost Star Ratings
  
  Payer ROI Calculator
  
  Calculate your return on investment by partnering with Smart Communications
- Healthcare Provider
  
  Accelerate omnichannel patient engagement with guided digital journeys.
- Government
  
  Transform citizen experience with digital transformation.
- Utility
  
  Redefine customer experience for energy and utilities customers.
Partners
Partners

Integrate seamlessly with the best in the industry
- Duck Creek
- Guidewire
- Onespan
- Pega
- Salesforce
Deliver SMARTER Conversations via Our SmartPARTNER Network

We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.

Become SmartPARTNER Partner Directory
Resources
Resources

Expert advice and tips to make your conversations SMARTER
2025 Customer Experience Benchmark Report

Explore hundreds of 2025 CX data points across insurance, financial services and healthcare industries.

Explore Now
About Us
About Us

Learn more about our company, our leadership and how were growing the team!
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Integration
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SmartHUB
SmartPATH
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Building a Business Case for CCM
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Prior Authorization Demo Video

Prior Authorization Demo Video

Published Date July 23, 2024

Author Dani Duffy

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