Wistia

Tackling Data Quality in the AI Era

The Pacific Financial Group Honored with 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows

The Pacific Financial Group was recently honored with the 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows.

Introducing SmartHUB™

This promotional video showcases the powerful archival and retrieval capabilities of SmartHUB™, the latest solution in Smart Communications' Conversation Cloud™.

Large Health Insurer Slashes Call Volumes by 80% with SmartCOMM

See how SmartCOMM standardizes healthcare communication, boosts engagement, ensures compliance, and reaches millions daily with a human, jargon-free experience.

Hippo Insurance Achieves 61% Efficiency Gains in Claims Correspondence

Hippo boosts efficiency with SmartCOMM, cutting manual letters from 1600 to under 30 and slashing processing time by 61%—enhancing service and streamlining operations.

The Bancorp Slashes Loan Origination Time by 98% with SmartIQ

Watch the video to see how The Bancorp used SmartIQ to streamline loan processes, cut costs, boost client experience, and drive growth.

From On-Prem to Outstanding: AAA SoCal’s 3-Month Cloud Move with SmartCOMM

Discover how AAA SoCal’s Val LaBarba leads a tech overhaul, moving SmartCom to the cloud—boosting speed 20x and transforming adjuster operations in under 4 months.

ITC Asia Demo—Revolutionising Insurance Delivery

Watch the demo video from ITC Asia to see how the partnership between Smart Communications and Hyland is revolutionising insurance delivery.

Breaking Free from Legacy: Modernising & Consolidating Customer Communications

Guests shared their shift from legacy systems to cloud, with SmartCOMM aiding in document automation. Key takeaways: discovery, pilots, change management, and better CX.

The Power of a Centre of Excellence: Scaling Efficiency & Innovation

Experts highlight how a Center of Excellence boosts efficiency, speeds delivery, supports self-service, and balances governance with flexibility for innovation.

Streamlining Data Collection for Better Outcomes: A Panel Discussion

Ian McDermott highlights the need to tackle tech debt, integrate change management, and balance UX with data strategy for effective, collaborative project delivery.

Customer Communications Leadership Panel: Challenges, Best Practices & Key Learnings​

Panelists share insights about SmartCOMM, stressing its secure, agile document management, AI’s future role, and the shift from legacy systems to digital insurance comms.

The Future of Conversations: What's Next and How to Prepare, Scott Draeger

Scott Draeger highlights the shift to digital, AI-driven customer comms, urging clearer, contextual interactions to boost retention, compliance, and cross-channel integration.

The Moves that Matter Most: Planning for a SMARTER Tomorrow, Nick Smith

Nick Smith, SVP Sales APAC & EMEA, kicks off Innovate Sydney with key market trends, challenges, and opportunities shaping the industry.

Quick Wins in Form Automation: Why Transformation Matters More Than Ever, Clinton Brown

Clinton Brown stresses the importance of quick wins in modernizing data, tackling silos and quality issues, and urges innovation to stay competitive—using humor and real-world examples.

Taking Control: How Insourcing Communications Drives Efficiency & Digital Readiness

David Robinson and Scott Draeger discussed the shift to in-house comms with Cadence's launch, citing agility, control, and better customer journey design as key drivers.

What 'Great' Looks Like: Delivering the Experiences Your Customers Expect, Mark Donohue

Discover what defines exceptional digital CX with insights and real-world examples from Insurance, Healthcare, and Finance by iSky Research's Mark Donohue.

Smarter Data, Better Outcomes: A Customer Panel Discussion

Hear real-world success stories, explore diverse use cases, and gain actionable insights on how automation can drive efficiency, reduce errors, and deliver better outcomes for customers & employees.

The Future of Insurance Claims

This session explores how claims operations will change by 2030, and how cutting-edge technologies will streamline processes, enhance decision-making, and personalize customer interactions.