Wistia

Satisfying Gen Z: Preparing for the Next Phase of Innovation and Expectation

Watch the on-demand webinar for exclusive Benchmark insights on how Gen Z is making a significant influence on the banking sector, and how your organization can keep pace.

SmartHUB™ In Action: Connect, Store, Retrieve

Explore how SmartHUB brings structure, security, and scale to your communication archives. This hands-on session takes a deeper dive into practical applications of SmartHUB.

The Moves That Matter Most: Planning for a SMARTER Tomorrow

Join Smart Communications CEO Leigh Segall as she kicks off Innovate 2025 with a look at the bold decisions that shape transformation—past, present, and future.

Innovation in Motion: Turning Ideas into Impact

Innovation doesn’t happen by accident—it’s built through structure, evaluation, and bold decisions. In this panel, hear from customers who are leading innovation within their organizations.

Opening and Welcome

Nick Smith, SVP Sales EMEA andAPAC, provides an introduction to Innovate London 2025.

AI in Action: Unlocking Value with Xceptor, SmartIQ™ and SmartDX™

Innovation accelerates when great technologies come together. In this session, you’ll hear how Xceptor and Smart Communications are combining strengths, including AI-driven capabilities in SmartIQ.

Transforming Customer Engagement: The Conversation Cloud™ Evolution

The Conversation Cloud has evolved—and so has the opportunity it brings to your business. In this session, we share our strategic vision and explore the trends shaping our innovation.

Small Steps, Big Shifts: Improving Communication Journeys with SmartIQ

You’ve modernized your communications with SmartCOMM—but one of the biggest opportunities may still be untapped. In this session, we explore the hidden impact of manual data collection.

SmartPATH in Action: Orchestrate, Adapt, Deliver

View this interactive session for a deeper look at SmartPATH—the newest way to orchestrate customer communications across channels with agility and precision.

Building Better: Turning Experience into Opportunity

What would you do differently if you had the chance to build from scratch? Adrian Thompson, CCO of Moter Insurance Services and former COO of Aioi Nissay Dowa Insurance, is doing exactly that.

Unpacking the Smart Communications Healthcare Benchmark Report

Learn more about the 2025 Healthcare CX Benchmark report in this video with John Zimmerer, VP of Healthcare Marketing at Smart Communications.

Payers Cut Costs Through System Consolidation

Meet SmartPATH

Watch the video to learn more about SmartPATH, the sophisticated omnichannel orchestration solution from Smart Communications.

Beyond the Hype: What GenAI Can't Fix Without the Right Foundation

How Gen AI is reshaping customer experience in financial services—balancing trust, regulation, and AI transparency for the future of communications.

Next-Gen Revenue Cycle: Automated, Secure, Patient-Centric

Revenue cycle management (RCM) has become increasingly complex in today’s healthcare landscape. Listen to the webinar with John Zimmerer and Adam Cherrington for more.

Unpacking the Smart Communications Healthcare Benchmark Report

Watch the webinar for insights on how healthcare providers and payers are transforming communications, data usage, and patient and member engagement.

Ensuring Accessible and Compliant Healthcare Communications

Experts Jeff Rivkin & John Zimmer share strategies for accessible, compliant healthcare communications and tools to meet global regulations.

Tackling Data Quality in the AI Era

The Pacific Financial Group Honored with 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows

The Pacific Financial Group was recently honored with the 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows.