Building Better: Turning Experience into Opportunity

What would you do differently if you had the chance to build from scratch? Adrian Thompson, Chief Customer Officer of Moter Insurance Services and former COO of Aioi Nissay Dowa Insurance, is doing exactly that. Drawing on lessons from a career in insurance and customer experience, Adrian shares how he’s applying those insights to shape Moter’s foundation from the ground up—driving smarter decisions, smoother operations, and superior customer experiences.