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About the White Paper

How to Future-Proof Your Customer Communications with Content Intelligence

A recent survey found that content intelligence and AI-based template migration are the top two investment priorities for global enterprises. These capabilities are now more important than ever for companies looking to take their Customer Communications Management (CCM) approaches to the next level and efficiently improve the customer experience.

To explore this further, Smart Communications partnered with Aspire to create this white paper that highlights:

• The impact of the COVID-19 pandemic on the customer communications market and how it has accelerated the momentum behind AI and Machine Learning
• The importance of content intelligence to improve the customer experience through refined content generation
• The relevant developments Smart Communications has made in content intelligence

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