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The Conversation Cloud^TM

The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
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Key Capabilities

Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
Deliver SMARTER Conversations in the Cloud

Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Industries

Making customer conversations SMARTER when it matters most
- Financial Services
  
  Engage in faster, frictionless financial Interactions.
  Financial Services
  
  Engage in faster, frictionless financial Interactions.
  
  Digital Lending
  
  Digital lending and credit services solutions
  
  Digital Wealth Management
  
  Wealth and financial asset management solutions
  
  Investment Banking & Capital Markets
  
  Accelerate capital markets document workflow
- Insurance
  
  Enable secure, scalable, business-driven policyholder engagement.
  Insurance
  
  Enable secure, scalable, business-driven policyholder engagement.
  
  Digital P&C Claims
  
  P&C insurance claims solutions
  
  Life & Annuity
  
  Life insurance software powered by the cloud
  
  P&C Policy Administration
  
  Policy administration customer communications
- Healthcare Payer
  
  Transform the healthcare experience with digital and interactive conversations.
  Healthcare Payer
  
  Transform the healthcare experience with digital and interactive conversations.
  
  Healthcare Claims Management
  
  Streamline filing, adjudicating, and communicating about claims
  
  Healthcare Payer Enrollment Solutions
  
  A pure cloud solution for healthcare enrollment
  
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  Member-focused solutions to boost Star Ratings
  
  Payer ROI Calculator
  
  Calculate your return on investment by partnering with Smart Communications
- Healthcare Provider
  
  Accelerate omnichannel patient engagement with guided digital journeys.
- Government
  
  Transform citizen experience with digital transformation.
- Utility
  
  Redefine customer experience for energy and utilities customers.
Partners
Partners

Integrate seamlessly with the best in the industry
- Duck Creek
- Guidewire
- Onespan
- Pega
- Salesforce
Deliver SMARTER Conversations via Our SmartPARTNER Network

We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.

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Resources
Resources

Expert advice and tips to make your conversations SMARTER
2025 Customer Experience Benchmark Report

Explore hundreds of 2025 CX data points across insurance, financial services and healthcare industries.

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About Us

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Insurance Leaders Panel: Navigating the Digital Shift

Insurance Leaders Panel: Navigating the Digital Shift

Published Date May 12, 2025

Previous Video

The Moves that Matter Most: Planning for a Smarter Tomorrow

Look at the bold decisions that shape transformation—past, present, and future—and learn what's next for Smart Communications.
Next Video

The Future of Conversations: What's Next and How to Prepare

From AI innovations to regulatory shifts and accessibility standards, gain insights from leading analysts and industry experts on where the market is headed next and how businesses can prepare.

Most Recent Videos

4 days ago
Ensuring Accessible and Compliant Healthcare Communications

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4 days ago
Tackling Data Quality in the AI Era

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8 days ago
The Pacific Financial Group Honored with 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows

The Pacific Financial Group was recently honored with the 2025 Celent Model Wealth Manager Award for Streamlining Advisor Workflows.

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almost NaN years ago
Introducing SmartHUB™

This promotional video showcases the powerful archival and retrieval capabilities of SmartHUB™, the latest solution in Smart Communications' Conversation Cloud™.

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almost NaN years ago
Large Health Insurer Slashes Call Volumes by 80% with SmartCOMM

See how SmartCOMM standardizes healthcare communication, boosts engagement, ensures compliance, and reaches millions daily with a human, jargon-free experience.

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almost NaN years ago
Hippo Insurance Achieves 61% Efficiency Gains in Claims Correspondence

Hippo boosts efficiency with SmartCOMM, cutting manual letters from 1600 to under 30 and slashing processing time by 61%—enhancing service and streamlining operations.

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about 2 months ago
The Bancorp Slashes Loan Origination Time by 98% with SmartIQ

Watch the video to see how The Bancorp used SmartIQ to streamline loan processes, cut costs, boost client experience, and drive growth.

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almost NaN years ago
From On-Prem to Outstanding: AAA SoCal’s 3-Month Cloud Move with SmartCOMM

Discover how AAA SoCal’s Val LaBarba leads a tech overhaul, moving SmartCom to the cloud—boosting speed 20x and transforming adjuster operations in under 4 months.

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almost NaN years ago
ITC Asia Demo—Revolutionising Insurance Delivery

Watch the demo video from ITC Asia to see how the partnership between Smart Communications and Hyland is revolutionising insurance delivery.

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almost NaN years ago
Breaking Free from Legacy: Modernising & Consolidating Customer Communications

Guests shared their shift from legacy systems to cloud, with SmartCOMM aiding in document automation. Key takeaways: discovery, pilots, change management, and better CX.

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almost NaN years ago
The Power of a Centre of Excellence: Scaling Efficiency & Innovation

Experts highlight how a Center of Excellence boosts efficiency, speeds delivery, supports self-service, and balances governance with flexibility for innovation.

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almost NaN years ago
Streamlining Data Collection for Better Outcomes: A Panel Discussion

Ian McDermott highlights the need to tackle tech debt, integrate change management, and balance UX with data strategy for effective, collaborative project delivery.

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almost NaN years ago
Customer Communications Leadership Panel: Challenges, Best Practices & Key Learnings

Panelists share insights about SmartCOMM, stressing its secure, agile document management, AI’s future role, and the shift from legacy systems to digital insurance comms.

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almost NaN years ago
The Future of Conversations: What's Next and How to Prepare, Scott Draeger

Scott Draeger highlights the shift to digital, AI-driven customer comms, urging clearer, contextual interactions to boost retention, compliance, and cross-channel integration.

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almost NaN years ago
The Moves that Matter Most: Planning for a SMARTER Tomorrow, Nick Smith

Nick Smith, SVP Sales APAC & EMEA, kicks off Innovate Sydney with key market trends, challenges, and opportunities shaping the industry.

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almost NaN years ago
Quick Wins in Form Automation: Why Transformation Matters More Than Ever, Clinton Brown

Clinton Brown stresses the importance of quick wins in modernizing data, tackling silos and quality issues, and urges innovation to stay competitive—using humor and real-world examples.

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almost NaN years ago
Taking Control: How Insourcing Communications Drives Efficiency & Digital Readiness

David Robinson and Scott Draeger discussed the shift to in-house comms with Cadence's launch, citing agility, control, and better customer journey design as key drivers.

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almost NaN years ago
What 'Great' Looks Like: Delivering the Experiences Your Customers Expect, Mark Donohue

Discover what defines exceptional digital CX with insights and real-world examples from Insurance, Healthcare, and Finance by iSky Research's Mark Donohue.

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2 months ago
Smarter Data, Better Outcomes: A Customer Panel Discussion

Hear real-world success stories, explore diverse use cases, and gain actionable insights on how automation can drive efficiency, reduce errors, and deliver better outcomes for customers & employees.

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2 months ago
The Future of Insurance Claims

This session explores how claims operations will change by 2030, and how cutting-edge technologies will streamline processes, enhance decision-making, and personalize customer interactions.

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