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The Conversation Cloud^TM

The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience.
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Key Capabilities

Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
Deliver SMARTER Conversations in the Cloud

Explore how enterprises can leverage a cloud-based, CCM platform to optimize the end-to-end customer experience.
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Products
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Industries
Industries

Making customer conversations SMARTER when it matters most
- Financial Services
  
  Engage in faster, frictionless financial Interactions.
  Financial Services
  
  Engage in faster, frictionless financial Interactions.
  
  Digital Lending
  
  Digital lending and credit services solutions
  
  Digital Wealth Management
  
  Wealth and financial asset management solutions
  
  Investment Banking & Capital Markets
  
  Accelerate capital markets document workflow
- Insurance
  
  Enable secure, scalable, business-driven policyholder engagement.
  Insurance
  
  Enable secure, scalable, business-driven policyholder engagement.
  
  Digital P&C Claims
  
  P&C insurance claims solutions
  
  Life & Annuity
  
  Life insurance software powered by the cloud
  
  P&C Policy Administration
  
  Policy administration customer communications
- Healthcare Payer
  
  Transform the healthcare experience with digital and interactive conversations.
  Healthcare Payer
  
  Transform the healthcare experience with digital and interactive conversations.
  
  Healthcare Claims Management
  
  Streamline filing, adjudicating, and communicating about claims
  
  Healthcare Payer Enrollment Solutions
  
  A pure cloud solution for healthcare enrollment
  
  Medicare Star Ratings
  
  Member-focused solutions to boost Star Ratings
  
  Payer ROI Calculator
  
  Calculate your return on investment by partnering with Smart Communications
- Healthcare Provider
  
  Accelerate omnichannel patient engagement with guided digital journeys.
- Government
  
  Transform citizen experience with digital transformation.
- Utility
  
  Redefine customer experience for energy and utilities customers.
Partners
Partners

Integrate seamlessly with the best in the industry
- Duck Creek
- Guidewire
- Onespan
- Pega
- Salesforce
Deliver SMARTER Conversations via Our SmartPARTNER Network

We work with best-in-class technology and consulting companies to offer integrated solutions that complement our family of products.

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Resources
Resources

Expert advice and tips to make your conversations SMARTER
2025 Customer Experience Benchmark Report

Explore hundreds of 2025 CX data points across insurance, financial services and healthcare industries.

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About Us

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Streamlining Data Collection for Better Outcomes: A Panel Discussion

Streamlining Data Collection for Better Outcomes: A Panel Discussion

Published Date -0001-11-30T00:00:00

Previous Video

The Power of a Centre of Excellence: Scaling Efficiency & Innovation

Experts highlight how a Center of Excellence boosts efficiency, speeds delivery, supports self-service, and balances governance with flexibility for innovation.
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Customer Communications Leadership Panel: Challenges, Best Practices & Key Learnings

Panelists share insights about SmartCOMM, stressing its secure, agile document management, AI’s future role, and the shift from legacy systems to digital insurance comms.

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almost NaN years ago
Introducing SmartHUB™

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Large Health Insurer Slashes Call Volumes by 80% with SmartCOMM

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ITC Asia Demo—Revolutionising Insurance Delivery

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almost NaN years ago
Breaking Free from Legacy: Modernising & Consolidating Customer Communications

Guests shared their shift from legacy systems to cloud, with SmartCOMM aiding in document automation. Key takeaways: discovery, pilots, change management, and better CX.

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almost NaN years ago
The Power of a Centre of Excellence: Scaling Efficiency & Innovation

Experts highlight how a Center of Excellence boosts efficiency, speeds delivery, supports self-service, and balances governance with flexibility for innovation.

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The Future of Conversations: What's Next and How to Prepare, Scott Draeger

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The Moves that Matter Most: Planning for a SMARTER Tomorrow, Nick Smith

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Quick Wins in Form Automation: Why Transformation Matters More Than Ever, Clinton Brown

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almost NaN years ago
Taking Control: How Insourcing Communications Drives Efficiency & Digital Readiness

David Robinson and Scott Draeger discussed the shift to in-house comms with Cadence's launch, citing agility, control, and better customer journey design as key drivers.

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What 'Great' Looks Like: Delivering the Experiences Your Customers Expect, Mark Donohue

Discover what defines exceptional digital CX with insights and real-world examples from Insurance, Healthcare, and Finance by iSky Research's Mark Donohue.

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2 months ago
Smarter Data, Better Outcomes: A Customer Panel Discussion

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