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digital onboarding

How Digital Onboarding Boosts Member Engagement for Health Insurers

By | Thought Leadership

Neal Keene, Field CTO at Smart Communications
The cumbersome process of filling out a form isn’t a good first impression. One way health insurers can boost member engagement is through smart, guided, interactive interviews that make onboarding frictionless. Here are five ways a smarter onboarding process can help differentiate your member journey and keep members engaged from day one.

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3 Ways Insurers Can Prioritize Technology Investments to Improve CX

3 Ways Insurers Can Prioritize Technology Investments to Improve CX

By | Thought Leadership

Neil Greathead, CCO at Smart Communications
Having meaningful customer conversations has always been important, especially for insurance companies. But due to COVID-19, more customers are looking to insurers for security and guidance, forcing them to challenge the status quo in order to effectively respond to the drastic increase in customer demands. As a result, many insurers are questioning where they should prioritize their investments. Here are three important thoughts to consider to ensure you are focusing on the most important elements.

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Human Element in Digital Transformation by Vlocity

The Human Element in Digital Transformation and More Insights from Our Virtual Roundtable

By | Partner Insights, Thought Leadership

Phil Ostberg, Product Manager at Vlocity
Developing an omnichannel claims strategy, where policyholders can engage with you in their channel of choice and seamlessly switch between channels, is an important component of digital transformation in the claims space. Vlocity’s Product Manager, Phil Ostberg, covers the benefits of a modernized claims experience and more insight from our joint virtual roundtable.

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Next-Generation CCM Powers the Future of Utilities

By | News, Thought Leadership

Nick Kelly, Account Director at Smart Communications
Digital transformation has changed the way consumers do everything from getting a ride and booking a holiday to paying bills and managing their money. It’s time for utility suppliers to catch up – and the time to act is now. Adopting the best processes and technologies to really drive change will set utility companies up for future success. Smart Communications is ready to help.

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