Scaling the Conversation

Insight to Drive More Meaningful Communications

Customer Conversations in the Cloud

By | Thought Leadership

By Simon Tindal, CTO of Smart Communications

Your customers don’t want to be communicated to, they want to communicate with you. They want to have a conversation. These increased customer expectations, combined with an explosion of communication channels, presents a challenge and an opportunity for businesses.

Read More

For More Personalized and Impactful Customer Communications, the Forecast Calls for Clouds

By | Thought Leadership

By Simon Tindal, CTO of Smart Communications

The customer isn’t just always right, the customer is in control! Today, customers expect an incredibly high level of service, and they also have the power to publicly share their opinions about that service with the tap of a finger. This can be a challenge, for sure, but it can also be an incredible opportunity.

Read More

What are the 10 Things You Must do in 2018 to Have More Meaningful Customer Conversations?

By | Thought Leadership

By George Wright, CEO of Smart Communications

Treat your customers as individuals. Deliver messages that are highly personalized and relevant. Consider the recipient’s channel of choice. These are just a few pieces of advice that we gathered from industry thought leaders and our own customers and partners as we developed our latest whitepaper The 10 Things you Must do in 2018 to Have More Meaningful Customer Conversations.

Read More

Scaling the Conversation

By | Smart Communications News

By George Wright, CEO of Smart Communications

It has been just more than a year since Smart Communications launched as an independent company and began our journey as the only independent company focused 100% on customer communications management. And what a year it has been!

Read More

The shortest route to the same page.

Scale the conversation.

Contact Us

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close