The Smart Communications Conversation Cloud is the only cloud platform delivering personalized, omnichannel conversations across the entire customer experience. Four key capabilities — Collect, Communicate, Collaborate and Coordinate — are bolstered by our strength in Integrations and Intelligence — enabling enterprises to engage in SMARTER customer conversations built for today and tomorrow.
SmartCOMM
SmartCOMM delivers personalized, interactive communications via every channel and at tremendous scale.
SmartDX
SmartDX simplifies trade and relationship documentation for all market participants, across all asset classes and product types.
SmartIQ
SmartIQ transforms traditional forms-based processes into intelligent, conversational user experiences.
Leigh Segall, CMO of Smart Communications
Shifting from one-way, transactional communications to meaningful, two-way customer conversations – and delivering relevant conversations at scale – can feel like a tall order. This is why Smart Communications is hosting INNOVATE 2021, a two-day, virtual event exploring how enterprises can solve their biggest challenges while effectively managing customer conversations—resulting in a future that is SMART.
James Brown, CEO of Smart Communications
Smart Communications’ James Brown and Salesforce Industries’ Raja Singh discuss “cloud posers,” customer centricity and digital transformation in insurance in a new video.
Neal Keene, Field CTO at Smart Communications
In this post, we highlight three ways enterprises can optimize their forms processes, ultimately reducing abandonment rates while simultaneously building brand loyalty and creating a more conversational experience.
Karen Oakland, VP Industry Marketing, Smart Communications
In the past 12 months, banks have had to shift customer-facing processes to digital – years ahead of schedule – while also moving staff to remote work environments and dealing with increased support call volumes. In this blog post, we dive into five major trends that will continue to impact the financial services industry in the months to come and discuss how organizations can set themselves up for success.
Neil Greathead, CCO of Smart Communications
We recently spoke with Anne Lill-Holme, Information Management Lead at Sydney Trains, the operator of rail services across the metropolitan Sydney area to discuss how a global health crisis, remote work, virtual learning, shutdowns and more, impacted their employee experience and the key trends she believes will transform customer conversations in 2021. Check out our latest blog for more insight!
James Brown, CEO of Smart Communications
Smart Communications is thrilled to announce we have acquired Assentis. This is a significant moment for us as a company and for our industry as we work towards a SMARTER future, enabling enterprises around the world to deliver two-way, interactive customer conversations. The acquisition will further deepen our commitment to empowering financial services firms while also expanding our global presence.
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