Skip to main content

INNOVATE EMEA 2022: Changing the Conversation in Lending & Credit Services - From Origination to Collections

Karen Oakland, VP Vertical Marketing – Financial Services, Smart Communications

Marc Goldstein, Solutions Consultant, Smart Communications

From origination to servicing, you need a plan to win and retain customers as market conditions become increasingly volatile. Borrowers are increasingly anxious about inflation, and defaults in some product lines are trending up.

How can you build your loan portfolio, reduce operational risks and support vulnerable customers when they need it most?

From auto and home to commercial financing, learn how lenders are investing strategically to meet these needs, using the Conversation Cloud ™ to deliver real-time, hyper-personalised customer experiences across digital and even non-digital channels – while meeting FCA compliance needs.

You’ll see:

-How our customers are digitally transforming loan application processes to eliminate friction

-How to improve personalisation and meet Consumer Duty requirements

-How our Coordinate capabilities enable you to orchestrate two-way communications across multiple digital and print channels, from email to SMS and beyond.

If you’re looking for ways to improve lending and financing operations, gain efficiency and expand your digital offerings to engage borrowers, this is a don’t-miss session.