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Implementing and Measuring Customer & Employee Experiences in Healthcare

Health care consumers, payers, and providers want the customer experience (CX) to be interactive, seamless, and available across all channels. Payers and providers are also focused on improving the employee experience (EX) not only for customer-facing positions but also for operations-oriented roles.

As a component of a digital-first, customer-centric strategy, healthcare organizations need the ability to drive seamless and dynamic two-way conversations versus the disjointed and static one-way communications of the past.

Management at health payers and providers needs to be able to connect CX and EX initiatives to the top and bottom lines and demonstrate how these investments are returning value to the company and to the consumer. Join Aspire CCS and Smart Communications for an interactive conversation on practical steps to implementing, measuring, and reporting on customer and employee experience initiatives.