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Blue Shield of California Uses SmartCOMM to Create Meaningful Conversations in Healthcare

Leading health insurers create meaningful connections through every member touchpoint. Join Gabe Smith, CCXP, as he welcomes Smart Communications’ Field CTO Neal Keene and Carla Dailey, Sr. Director Business Analysis and Strategy at Blue Shield of California as they provide best practices and advice for how to make a customer-centric vision become a reality. You won't want to miss this discussion of how Blue Shield of California is taking the lead with empathy and impact.