Delivering SMARTER Conversations in the Cloud

Simon Tindal, Chief Technology Officer, Smart Communications

Clinton Brown, Head of Product, Smart Communications

Solutions that are purpose built for the cloud allow organizations to realize benefits like quick innovation, agility and elastic scalability – all of which are key elements in optimizing the end-to-end customer experience. To succeed today, the technology infrastructure that enterprises employ must be equipped to evolve and scale as customers’ needs and business priorities change over time.

With the Smart Communications Conversation Cloud, enterprises around the world can do this and transform the customer experience through meaningful conversations. Whether it’s seamlessly collecting information through guided experiences or delivering personalized communications via preferred channels, our solutions ensure every interaction stands out.

In this session, Smart Communications CTO Simon Tindal will share how the Conversation Cloud is helping enterprises around the world deliver value today, plus our strategy and vision for the future. We will welcome several customers on stage to share how they embrace the full capabilities of Smart Communications solutions and hear their plans for continuous optimization.